Responsible for delivering Medical Information services to customers, patients, and/or healthcare professionals, in order to respond to enquiries providing drug/medical device product information.

Location – fully remote (homeoffice)

Medical Information Specialist (m/w/d) – English+Dutch

KEY RESPONSIBILITIES

• Professionally, effectively, and accurately responds to technical and Medical Information enquiries,received in a variety of formats, in reference to specific client products and/or therapy areas.
• Accurately identify, document, and triage Medical Information enquiries, Adverse Events and Product Quality Complaints.
• Comply with organisational, Client and regulatory Standard Operating Procedures (SOPs) and guidelines.
• Analyse questions, research and formulate responses to enquiries to provide timely, accurate and concise response using client-approved resources in both written and verbal format.
• Record all enquiries and responses, accurately collecting information required by individual programs and correctly capturing in organisational and/or Client systems.
• Effectively support Medical Information, Adverse Event and product Quality Complaint follow-up, retrieval, and outcome management processes.
• Maintain excellent quality and productivity standards for all client programs.
• Display flexibility within department to maximize utilization, including support for others in team e.g.,buddy support/training, performing administrative and non-telecommunication duties, as needed.
• Work effectively as part of team to help build and maintain a supportive and caring team culture.

JOB HOLDER SPECIFICATION

• Bachelor’s Degree in Life Sciences, or higher
• Requirement to speak, read and write Dutch fluently (additional to English), native language capabilities preferable
• Excellent written and verbal communication skills
• Excellent organisational and time management skills
• Enjoy working proactively with the ability to work towards deadlines
• Attention to detail and the ability to follow process diligently
• Good interpersonal skills and relationship building capability
• Strong work ethic

WE ARE LOOKING FORWARD TO MEETING YOU

If you have any questions, please call Lukas Heinrich at +49 621 7502 380.

Internal reference number:22270