About the role

As part of the IT Helpdesk team, you will provide Level 1 IT support to on-site and remote users. You will be involved in day-to-day technical support activities and contribute to the smooth running of IT services. This is a dynamic role offering exposure to a wide range of technologies and user interactions.

Work tasks

• Provide comprehensive end-user support (first line)
• Handle incidents and service requests through a ticketing system
• Collect and analyse information to diagnose technical issues
• Escalate tickets and collaborate with other IT team members when needed
• Prepare and configure computers and mobile devices
• Install and configure software and standard IT tools
• Contribute to user guides and IT documentation

We are looking for

• Diploma, certification, or education in IT or a related field
• 0–2 years of experience in IT support or a similar role (Candidates with internships, traineeships, or strong personal interest in IT are welcome)
• Good understanding of:
• Microsoft Windows environments
• Microsoft 365 and related applications
• Basic hardware, operating systems, and networking concepts

Skills & Competencies

• Fluent in French and English (level C1)
• Strong communication and interpersonal skills
• Customer-oriented mindset and ability to work with non-technical users
• Analytical thinking and structured problem-solving approach
• Well organised, proactive, and eager to learn
• Able to work independently and within a team
• Reliable, responsible, and motivated to grow in an IT career

Our recruitment process

This recruitment process is handled by Academic Work and it is our client’s wish that all questions regarding the position is directed to Academic Work.

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.