Oracle is transforming how businesses operate through world-class cloud technology—and our Customer Success Services (CSS) team plays a critical role in helping customers realize that value. As a Senior Manager, Customer Success Management for Europe North, you will lead a team of seasoned professionals focused on maximizing customer adoption, retention, and SaaS expansion. You’ll partner closely with Sales, Product, and Support to drive measurable business outcomes for our customers—while building a collaborative, purpose-driven team culture.

What you will do

As Senior Manager, Customer Success Europe North, you will:

• Lead, coach, and empower a team of Senior Customer Success Managers (CSMs) to deliver exceptional customer experiences and outcomes.
• Drive execution of the Customer Success operating model across your region, with accountability for:
• Contract Base Growth through SaaS expansion
• SaaS Adoption and Utilization across Oracle Cloud applications
• Customer Health, Retention, and Advocacy
• Collaborate with Oracle’s Application Sales, CSS Sales, Support, and Product Development teams to align on customer strategies and resolve challenges swiftly.
• Analyze customer data and feedback to identify risks and opportunities; act on insights to continuously improve impact and results.
• Serve as an executive escalation point, ensuring timely and effective resolution of issues.
• Monitor and report on KPIs, customer health metrics, and team performance to regional and global leadership.
• Contribute to EMEA Customer Success strategy by sharing regional insights and best practices.

What we are looking for

• People management/Leadership experience
• Experience in working across the assigned geography
• ERP/HCM Implementation experience
• Stakeholders management
• Communication skills
• Languages: German & English at a native/full professional level

What we will offer you

• A competitive salary with exciting benefits
• Flexible and remote working
• Learning and development opportunities to advance your career
• An Employee Assistance Program to support your mental health
• Employee resource groups that nurture our diverse communities
• Core benefits such as medical, life insurance, and access to retirement planning
• An inclusive culture that celebrates what makes you unique

At Oracle, we don’t just respect differences — we celebrate them. We believe that innovation starts with inclusion, and that to build the future, we need people with a diverse set of backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. When everyone’s voice is heard and valued, we’re encouraged to go beyond what’s been done before.

https://www.oracle.com/corporate/careers/diversity-inclusion/

• Own regional performance for key Customer Success KPIs, including renewal rates, expansion ARR, and customer satisfaction.
• Develop team capabilities through coaching, mentoring, and structured enablement programs.
• Scale and optimize internal processes to improve operational efficiency and service consistency.
• Establish clear goals, track performance against quarterly targets, and implement corrective actions where needed.
• Build and maintain strong executive relationships with strategic customers to drive retention and upsell.
• Escalate critical customer issues appropriately and advocate internally for swift resolution.
• Contribute to regional and global planning efforts and represent the Europe North region in leadership forums.

Career Level - M3

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.