We are looking for a Shift Leader to strengthen our reception team.

As part of a team of about ten colleagues, you will be responsible for supervising the receptionists to ensure guest check-in, billing, and overall service are carried out in accordance with the standards established by Mandarin Oriental.

You will oversee the smooth running of the front shift under your responsibility. In this capacity, you will make operational decisions as needed to ensure a memorable welcome and stay for our guests, under the supervision of the Front Office Manager and Assistant Front Office Manager.

A guest’s impression of the hotel and the warmth of the welcome often hinges on their initial contact at check-in. As such, the Front Office Supervisor plays a key role in guest satisfaction, from arrival through departure.

You will also be responsible for certain administrative tasks and for supporting team training to ensure the department runs smoothly.

Job Requirements:

• Independent, responsible, and experienced in team leadership
• At least 1 year of experience in a similar role within a high-end hotel environment
• Strong knowledge of luxury hospitality standards
• Fluency in French and English (spoken and written); a third language is a plus
• A natural sense of hospitality, a genuine smile, and a passion for guest interaction

Please note this is a full time permanent position

Benefits:

We provide a comprehensive Benefits Package which includes

• Access to a staff lounge and 24/7 fitness room
• Guest Hotel experience for employees
• Discounted Room Nights
• Discount at F&B Outlets
• 43 Paid Holidays including Bank & Public Holidays,
• Colleague recognition and reward programmes
• Exciting range of learning and development programmes
• Regular colleague social and wellbeing events
• Opportunities for promotion and transfer across the group

Within a modern and highly personalized work environment, you will have many opportunities for professional growth within the hotel and the Mandarin Oriental group.

Mandarin Oriental Hotel Group is an equal opportunity employer