CONTEXT

The mission is part of Richemont Group Technology

You are supervising the team in charge of the worldwide order management tool for the Customer Relation Centres (CRC).

In collaboration with the Product Owner and following the Solution Architect guidelines, you identify the relevant technical components, define the roadmap, coordinate all the stakeholders and ensure a smooth delivery of our portfolio of projects to increase our users’ satisfaction.

You manage team members effectiveness to match the continuous evolution of the application and overcome technical challenges.

You may selectively take on additional roles within the team.

HOW WILL YOU MAKE AN IMPACT?

PEOPLE

• Establish your leadership as team lead. Lead by example, applying the agile values and mindset.
• Set clear roles and objectives for each internal and external team member and carry out regular performance reviews.
• Continuously develop technical and soft skills of your technology team members, in line with personal and product team / area needs.
• Develop a customer-oriented mindset and a culture of collaboration, trust and transparency.

MANAGING

• Define and track the capacity needs for the team, in alignment with the Product Area Manager (PAM).
• Work in a global environment with highly distributed teams in different countries and time zones and at different management levels. Coordinate project stakeholders and especially work closely with the Technology teams to ensure a proper tracking of all dependencies, risks, constraints, using the methodology and processes in place at Richemont.
• Coordinate all phases of the projects from initialization to stabilization post-delivery in production.
• Take care of project communication and report progress to the PAM.

BUDGET

• Work with the PAM in establishing contracts during the fiscal year with external suppliers within the budget. Note: PAM manage external resource contracts for the Product Area.
• Drive and control contractors with PAM together.
• Check supplier billing and invoices for correctness.

PROCESSES

• Embrace a continuous learning approach.
• Proactively identify and resolve team member related risks/impediments. Escalate when needed.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Bachelor’s or Master’s degree in Information Technology or Computer Science or equivalent experience.
• Minimum 5 years of experience in Technology Project Management. Proven technical project management with strong interpersonal and communication skills and high attention to detail.
• Strong understanding of web technologies and applications.
• Hands-on experience with technology concepts such as APIs, OMS and CRM.
• Experience with e-commerce regulations, first exposure to Chinese market specificities is appreciated.
• Strong knowledge of agile methodology. Experience with Confluence and Jira suitable
• Excellent proficiency in English.
• Demonstrated experience in leadership, team mentoring. Ability to present ideas in context, which can be understood by technology, business and non-IT personnel.
• Ability to function effectively in a fast-paced environment, handle multiple efforts simultaneously, prioritize and meet deadlines.