Business Process Expert (x|f|m) Service Process Development – Hybrid
Business Process Expert (x|f|m) Service Process Development – Hybrid
Business Process Expert (x|f|m) Service Process Development – Hybrid
Business Process Expert (x|f|m) Service Process Development – Hybrid
Sartorius
Bio- und Nanotechnologie
Göttingen
- Art der Beschäftigung: Vollzeit
- 62.000 € – 86.000 € (von XING geschätzt)
- Hybrid
- Zu den Ersten gehören
Business Process Expert (x|f|m) Service Process Development – Hybrid
Über diesen Job
Business Process Expert (x|f|m) Service Process Development – Hybrid
We are looking for a Business Process Expert (x|f|m) for the Service Process Development department at Sartorius Stedim Biotech GmbH in Göttingen. In the Process Improvements & Compliance – Service area, we shape the service processes of tomorrow. Our Service Process Development team is responsible for the design, implementation and improvement of global end-to-end service processes – increasingly leveraging digitalization and AI-based solutions. The team looks forward to shaping the future together with you. This position is available on a full-time basis and offers a hybrid working model, combinig on-site presence at our Göttingen Campus with the opportunity for remote work.
Grow with us – Your Responsibilities
Develop, implement, and optimize global end-to-end service processes with a focus on efficiency, quality, and customer experience
Work in interdisciplinary and international (sub)projects and take responsibility for the functional coordination of complex workstreams
Coordinate international project participants, manage stakeholders, monitor project progress, and ensure that goals are achieved
Analyze and document process, system, and business requirements from operational service
Specify business requirements and support their implementation in the system landscape (e.g., SAP S/4HANA, CRM, or service applications)
Analyze the interaction of relevant applications within service processes and evaluate their impact on end-to-end process performance
Actively shape the introduction of digital and AI-based solutions in service
Create process documentation and training materials and empower service teams to apply global processes
Facilitate workshops, communicate change processes, and promote acceptance of new ways of working
What will convince us
University degree (e.g., industrial engineering, business administration) or relevant vocational training with several years of experience in business process management
In-depth understanding of service processes and structures in global, complex organizations
Experience in managing or coordinating projects and dealing with different stakeholders
Experience in a technically oriented service environment and a good understanding of process-relevant, integrated service applications – ideally including CRM and service platforms and their interfaces
Interest in digitalization and AI-based process solutions, as well as the ability to pragmatically transfer new technologies into processes
Excellent ability to prepare complex content in a manner appropriate for the target audience and to communicate changes effectively
Analytical, structured, and solution-oriented approach to work, combined with strong organizational skills and strategic thinking
Very good English skills and willingness to travel internationally (approx. 10%); German language skills are an advantage
Identification with our values of sustainability, openness, and joy
What we offer
As a growing global life science company, stock listed on the MDAX, Sartorius offers a wide range of Benefits:
Personal and Professional Development: Mentoring, leadership programs, Talent Talks, internal seminar offerings, coaching for managers
Large, modern campus: Open office spaces, terraces, company restaurant with vegetarian and vegan options, cozy Italian bistro with ice cream sales, fitness studio and daycare center
Making an impact right from the start: Comprehensive onboarding, including a virtual online platform even before joining, Welcome Workshops, "buddy" as point of contact
Welcoming Culture: Mutual support, teamspirit and international collaboration; communities on numerous topics, such as coaching, agile working and business women network
We support diversity and inclusion and welcome applications from people of all nationalities, genders, sexual orientations, religions, ages, disabilities and cultural backgrounds.
Ready to join Sartorius?
About Sartorius
Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application.