Working Student (f/m/d) - IT Touchpoint

We’re flexible! We’re happy to receive applications in English or German. 
 
Your tasks:
You support the Service Manager of the Leipzig Touchpoint on the day to day and project activities. You will embark on a 3 to 6 months training plan where we explain you our End-User Workplace landscape. In this role you identify yourself as onsite support person for the End-User Workplace services for our internal users, thus on-site presence is required in mainly in our Leipzig office and occasionally when required at the back-up office located in Halle. With your polite, hands-on mentality and professional appearance, you ensure the acceptance, analysis and answering of inquiries of our internal users by walk-in our Leipzig Touchpoint or onsite at our Office location in Leipzig. Your tasks include providing hands on laptop, mobile phone and meeting room support, on/offboarding of employees, maintaining the IT devices storage rooms and performing the IT inventory. You have the will to constantly expand and deepen your knowledge.
In doing so, you receive a great deal in return for your outstanding performance from your team.
After all, we value the exchange of ideas, being there for each other and encouraging each other to become better. We call it: the exchange mindset.
 
Your skills:

• Ongoing studies related to Economics or IT
• Excellent service orientation as well as communication skills in German and English (at least B1) both written and spoken
• A great team spirit and flexibility when required to achieve goals and complete assignments
• Good IT skills in Office365, Windows and Application Management
• Adhering to policies and procedures and upholding organizational values
• Will to learn, take ownership and drive things forwards
• Experience in IT support and in the use of an ITSM (IT Service Management) tool is appreciated.
• Knowledge about ITIL processes and incident management skills are a plus
• Knowledge about agile way of working is a plus

Why join us?

• An attractive hourly wage (15€/h during Bachelor, 16€/h during Master)
• A good work-life balance thanks to flexible working hours
• Flexible mobile working arrangements
• A place in a dynamic and international team within the EEX Group and Group Deutsche Börse
• A perspective in the constantly growing and developing energy Industry