Minebea Intec USA Inc. searches for an employee as soon as possible as

Field Service Technician (m/f/d) - Service

Minebea Intec is a leading manufacturer of industrial weighing and inspection technologies. With it´s headquarters in Hamburg, Germany, we offer products and services that have stood for innovation, performance and reliability for about 150 years. Our product portfolio includes high-resolution platform scales, load cells, vessel and silo scales, checkweighers, metal detectors, X-ray inspection systems and intuitive software solutions. With around 1000 employees at 19 sites worldwide and a network of over 200 certified distribution partners make us a global player in our industry.

Location: work from home with travel to customer locations throughout Texas (Corporate Office in Holbrook, NY)

As a customer-focused Field Service Technician, you will play an important role in ensuring the smooth operation of our installation base across New Jersey. Your primary responsibilities will include providing on-site technical support, performing maintenance tasks and handling equipment commissioning. By directly assisting our valued customers at their manufacturing sites, you will contribute to maintaining high-quality service and satisfaction. The ideal candidate will possess strong technical skills, excellent custoimer service abilities and the flexibility to travel as needed.

Responsibilities:

• On-Site Technical Support: Troubleshoot, diagnose and repair Minebea Intec products at customer locations
• Installation & Maintenance: perform installation, calibration and preventive maintenance on weighing and inspection equipment
• Customer Training: Provide training and support to customers on the proper use and maintenance of equipment
• Technical Documentation: Maintain accurate service records, prepare detailed reports and provide documentation to customers
• Cross-functional Support: Collaborate with sales, customer service and inside technical support teams to ensure a seamless customer experience

Qualifications & Competencies:

• Experience of inspection machinery such as Checkweighers, X-Ray and Metal Detection
• Experience in servicing weighing equipment or similar products
• Strong problem-solving and critical-thinking skills
• Knowledge of the food, beverage and pharmaceutical industries
• Familiarity with PLCs, industrial software programming and industrial communication
• Ability to read mechanical drawings and electrical schematics
• Excellent customer service communication skills
• Ability to work independently and manage time effectively
• Valid driver´s license and willingness to travel within the state, also possibly Germany for training with overnight stays as and when required

What we offer:

• small-sized company, embedded in an international group of companies
• competitive salary plus commission/ bonus
• health, vision and dental benefits coverage - we cover a large majority of the costs and employees can select from 2 options depending on the state they reside
• Group Term Life Insurance; Long Term Disability; Safe Harbour matching program; Retirement Plan Plus Account
• Vacation based on years of service
• national holidays - comprised of 12 (combination of fixed and floating days)
• sick days - based upon local requirements