Your mission

In this role you will:

• Support our fraud prevention operations by monitoring user activity and payment requests, identifying suspicious behavior, and taking appropriate action.
• Understand the importance of fraud prevention and its impact on our business, staying curious about potential risks and loopholes.
• Collaborate with Customer Support to help resolve tickets.
• Detect and flag recurring fraud patterns, collaborating with Product and Tech teams to improve detection measures.
• Stay curious about our industry, develop an understanding of potential loopholes, and adapt quickly to market dynamics and new technologies.

Beyond your operational responsibilities, you will also embody and champion our core values every day:

• Elevate Together – Collaboration is our strength. We support each other, embrace diversity, and grow as a team.
• Xray Transparency – Open communication builds trust and strong relationships. We value honesty, inclusion, and accountability.
• Master Feedback – We challenge and support each other through honest, caring feedback.
• Own the Outcome – We take ownership, move fast, and turn ideas into results.
• Xcute Smart – Keep it simple, act pragmatically, and focus on what truly matters.

Your profile

• You are currently enrolled in a university program in Hamburg or the greater Hamburg area.
• 1–2 years of general work experience, ideally in fraud management or similar operational roles, such as call center or support.
• Analytical and critical thinking skills, with an affinity for numbers and data.
• Quick learner with the ability to grasp new concepts quickly and confident in using Excel or Google Sheets.
• Proactive, independent, and goal-oriented, with strong communication and interpersonal skills.
• Proficient in English (B2+). German is a plus.
• Enthusiastic about mobile games and online topics.
• Exposure to data analytics, BI reporting, or similar tools is a plus. Ideally, you can support us between 16-20 hours per week.

​If you’re nodding along while reading this, that’s a good sign. Apply with your CV in English we’re excited to meet you!

Why us?

• Work-Life Balance: up to 24 vacation days per year
• Commuter Benefits: Public transportation tickets provided
• Wellness: Access to over 10,000 gyms and spas in Germany through Wellpass.
• Probonio: Monthly voucher selection up to €50
• Catering: Monthly team lunches, daily fruits, vegetables, and a variety of beverages.
• Flexibility: Flexible working hours and hybrid work model.
• Diversity: Join an international team with diverse cultural backgrounds.
• Fun and Games: Socializing area for relaxing activities during the workday.
• Desk Setup: Wherever you work, we will provide you with your workspace utensils Please note: this is not a remote only position, we offer you a flexible hybrid model here in Hamburg, Germany - working from home on Mondays & Fridays, coming to the office on Tuesday, Wednesday & Thursday!