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The GCO Content Delivery Manager is a member of the Global Commercial Services (GCS)'s Global Omnichannel Delivery team and reports to the Omnichannel Delivery Director. The GCS Content Delivery Manager is responsible for the development of content production services within the market, and project managing the production of marketing assets for the market and the omnichannel pod.

The GCS Content Delivery Manager is accountable for working with the local Digital Managers to deploy GCS Production and Creative Services within the Market Business Units and the omnichannel pod. The individual in this role must have the ability to effectively partner, influence and challenge key stakeholders in order to drive adoption of and performance of the GCS content production capabilities. The individual must also ensure satisfaction and ongoing continuous improvement of existing "business as usual" (BAU) production as well as the expansion of additional services.

The GCS Content Delivery Manager requires strong leadership skills, business acumen, a solid understanding of process solutions and cultural awareness in order to develop and motivate their respective direct and indirect team members located among multiple partners and production centers around the world. The candidate will ensure transparency of risks across all the different internal and external teams. The position requires business acumen, strong project management skills, as well as understanding of marketing solutions and awareness of how to create customer-centric omnichannel experiences for the customers.

Major Responsibilities

• The GCS Content Delivery Manager is accountable for partnering directly with the Digital Managers and the local marketing company brand leadership to drive for full adoption of the GCO services and capabilities and the delivery of agreed Content types, volumes and savings.
• The GCS Content Delivery Manager will ensure that quality and timelines for content delivery are agreed and maintained with the market and maintain an open dialogue on the feedback of the services. He\She is accountable for the timely delivery of all content assets within the campaigns that are delivered within and outside the omnichannel pod.
• Requires leadership, communication, project management and critical thinking skills along with high cultural awareness to effectively lead and deliver successful global production supported by a globally based multi-cultural team.
• Works with the market to ensure all necessary communications and change management activities are delivered to the region and/or local marketing company for new content solutions.
• Drives efforts to prioritize work and establish delivery schedules that meet client needs and team capacity.
• Identifies potential new production capabilities to support operational/value expansion and proactively shares them with GCS colleagues and leadership.
• Leverage reporting and utilization metrics to communicate overall adoption of GCS production. Where there are gaps, work with GCS Leadership and colleagues to identify opportunities for improvement to increase efficiency.
• GCS services are delivered through outsourced partners in conjunction with AZ dedicated resources. This role demands an understanding of supplier infrastructure to ensure continuous value optimisation for AstraZeneca. It also requires a continuous review of demand and capabilities that our partners need to provide to make sure they are aligned to the market's needs.
• Demonstrates comprehensive understanding and application of all relevant policies, procedures, and operational frameworks. Ensures GCS direct and indirect reports comply with all appropriate AZ Code of Conduct policies and procedures.

Reporting Relationships

The GCS Content Delivery Manager indirectly leads a team conformed by onsite Designers, Digital Content Specialists, Medical Writers and an offshore Account Manager from our production partner that are accountable for the project delivery related to GCS production as well as a Content Factory supporting the region.

The GCS Content Delivery Manager is responsible to ensure any deployed resources, are a "right fit" both in terms of skill sets and cultural awareness as well as comply with all appropriate AZ Code of Conduct policies and procedures.

Requirements

Preferred

• Sales Experience
• Local and/or Global Brand Marketing Experience
• Digital Marketing Experience and Omnichannel campaigns
• Knowledge or experience with Agile ways of working
• Design skills
• HTML/CMS knowledge

Minimum

• Bachelor's Degree
• Minimum of 2 years within Pharmaceutical or Healthcare Industry
• Excellent interpersonal, presentation, facilitation and negotiating skills
• Solid communication skills. Native German and oral and written fluency in Business English
• Proven track record working cross functionally with high level of commitment and follow through
• Program management experience including risk mitigation & planning associated with operational or technical delivery.
• Supplier Management Experience
• Financial performance accountability
• Ability to build trusted relationships with Sr. Leadership and other key Stakeholders
• Leadership, coordination of resources and influence without authority.
• Managing and driving innovation and continuous improvement
• Proficiency in Microsoft Office (Word, PowerPoint and Excel

Benefits

• An attractive pipeline and innovative products
• Individual development opportunities and a strong focus on lifelong learning
• A high level of trust, appreciation, and space for contribution within a focused and passionate team
• A diverse, inclusive, and unbiased working environment committed to the Diversity Charter, which not only accepts but actively promotes differences, and welcomes and considers applications from all qualified candidates, regardless of their characteristics
• A sustainable company that aims to be carbon negative across its entire value chain by 2030