Aufgaben

You will excel and enjoy this position if you are ready to actively handle the following missions:

Sales & Customer Service

• Active support and advice for our customers in the Make Up department Make Up, Skin Care, Hair Care,Fragrance)and beauty trends on the sales floor
• Living the Sephora Attitude (Welcoming, Knowing, Closing)
• Selling products through in-depth product knowledge and establishing customer relationships at eye level
• Passing on knowledge about products, trends and beauty news

Services

• Continuous further development of your own expertise
• Sharing your own expertise with the team
• Short and insightful services in all departments
• Implementation of beauty classes
• Responsibility for the Beauty Hub
• Development of team looks to support brands, trends and animations

Operations

• Ensuring product presentation in accordance with visual merchandising specifications
• Assortment and merchandise maintenance
• Ensuring that the sales floor is fully stocked and preparing products for sale
• Cleaning the furniture and products on the sales floor
• Warehousing & stocking of goods in the warehouse and on the sales floor
• Support with the conversion/construction of merchandising updates
• Carrying out inventories
• Operating cash register
• Additional tasks related to the daily business

KPIs

• Conversion Rate
• Items per basket
• Average basket
• Customer feedback/satisfaction
• Number of services

Personal Skills

• Communicative, reliable, organized

• Team spirit

• Open, motivating and friendly manner

Experience & Technical Skills

• Completed training in the respective departments (training period: at least 6 months)
• At least 3 years of professional experience in the Make Up department
• Excellent communication skills with customers
• Mature experience in retail, consulting and dealing with customers
• Good knowledge of the beauty industry & trends
• Fluent in English or German

Being LVMH

• Acts people oriented
• Shows creativity and drives innovation
• Strives for excellence
• Entrepreneurial spirit & mindset

Benefits

Here, you will find:

• Community , in which authenticity is embraced, and the strength of our differences fuels our collective spirit
• Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn,innovate and lead
• Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large,every action makes a difference

Join us and belong to something beautiful.

At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.