This position is available for any SAP location in Germany

YOUR FUTURE ROLE

We are looking for an experienced Senior Digital Customer Success Manager to build and scale the Digital Customer Success capability for SAP LeanIX in the MEE region.

You will gradually take ownership of a broad customer portfolio and design a scalable, digital-first engagement model to drive adoption, value realization, renewals, and expansion. While establishing the foundation, processes, and playbooks for the Digital Customer Success motion, you will proactively manage a focused set of priority accounts and lead by example in delivering high-impact customer outcomes.

We are looking for a proactive professional to join our amazing, highly collaborative team. We pride ourselves on a culture of mutual support, where sharing best practices and helping each other win is at the heart of everything we do. You will thrive in this role if you're passionate about customer success, collaborative by nature, and excited to work in a fast-paced, digital-first environment.

If you enjoy building structures, working strategically while staying hands-on — this role is for you.

Your Responsibilities:

• Scalable Success Strategy: Design and implement a scalable Customer Success approach for SAP LeanIX mid-market customers in the MEE region

• Portfolio Orchestration: Manage a high-scale book of business balancing high-impact 1:1 engagement with scalable success programs

• Outcome Engineering: Develop and execute outcome-based success plans that align SAP LeanIX capabilities with customer business goals to drive measurable adoption, value realization and predictable renewals

• Account Ownership: Own the end-to-end journey for your portfolio, serving as a trusted advisor to customers and the definitive internal authority on their needs

• Risk Mitigation: Deploy data-driven strategies to identify early churn signals, proactively dismantling technical or organizational barriers to success

• Product Influence: Act as the ‘Voice of the Customer’ distilling field insights into actionable feedback for Product and Strategy teams to shape the future roadmap

• Growth & Advocacy: Partner with Sales to identify expansion opportunities and cultivate a network of customer advocates to secure references and success stories

YOUR PROFILE

• Professional Background: several years of experience in Customer Success, Consulting, or a similar customer-facing role in a high-growth SaaS/IT environment

• SaaS Savvy: A solid understanding of Cloud software and subscription-based business models

• Consultative Mindset: Exceptional communication and relationship-building skills, with the ability to influence and solve problems at all organizational levels

• Scale Mastery: Demonstrated ability to manage a large volume of accounts and stakeholders efficiently

• Advocacy Driven: A genuine drive to build long-term trust and turn successful customers into passionate brand advocates and storytellers

• The "Plus" Factors: Hands-on experience with Enterprise Architecture (EA), IT strategy, SAP LeanIX, or SAP Cloud ERP is a significant advantage

• Future-Ready: A passion for business transformation, Artificial Intelligence, and a commitment to continuous learning in a fast-evolving tech landscape

• Language Skills: Business fluency in both German and English (written and verbal) is essential for success in the MEE region