We are looking for a Senior Project Manager, to take end-to-end ownership of customer implementations for our Flow platform. In this role, you will design and lead rollout strategies for global customers, standardize our implementation playbook, and ensure that projects are delivered on time, on budget, and with visible business impact.

You will work closely with our CEO, Product Manager & Engineering teams in Hamburg and our development hub in Amman (Jordan).

Tasks

Customer Delivery & Implementation

• Own the full delivery lifecycle for key customers: from kick-off through go-live and stabilization.
• Define and manage clear implementation phases, timelines, milestones and success criteria.
• Lead workshops with customers (factories, brands, suppliers) to understand processes, define target workflows and align expectations.
• Coordinate with Product & Engineering teams in Hamburg and Amman to plan releases, integrations and customizations.
• Proactively manage risks, dependencies and scope changes; escalate issues early with clear options.

Delivery Model & Playbook

• Design and continuously improve a standard rollout blueprint (playbooks, templates, checklists, KPIs) for sample.flow, production.flow and related modules.
• Introduce structured project governance: steering committees, regular status reports, RAID logs, etc.
• Define standard customer onboarding journeys together with Customer Success and our Jordan hub.
• Turn best practices and lessons learned into reusable documentation and internal trainings.

Stakeholder & Account Management

• Act as a trusted partner to operational and management stakeholders at customer side.
• Align closely with Sales/CEO on pre-sales scoping, effort estimation and realistic timelines.
• Provide portfolio-level visibility to the leadership team (project health, risks, capacity needs).
• Support commercial upsell by identifying extension opportunities (new sites, modules, features).

Team Leadership & Coaching

• Provide day-to-day guidance to our development team.
• Help build a high-performing, customer-centric delivery culture across Hamburg and Amman.

Requirements

Experience & Skills

• 5–8+ years experience in project management / delivery in B2B software, SaaS, IT implementation or digital transformation.
• Proven track record of leading complex multi-stakeholder projects (ideally in manufacturing, logistics, supply chain or industrial environments).
• Strong skills in project methodology (waterfall & agile), risk management, stakeholder management and steering.
• Comfortable working with distributed teams across locations and time zones.
• Experience setting up or improving implementation frameworks / playbooks is a strong plus.
• Familiarity with Lean / operational excellence / shop-floor processes is a plus, but not mandatory if you are eager to learn.

Tools

• Solid hands-on experience with project and ticketing tools (e.g. Jira, YouTrack, Asana, ClickUp).
• Confident with basic reporting (Gantt, burndown, dashboards, status reports).

Mindset & Personality

• Strategic and hands-on: you can design the framework and also dive into the details when needed.
• Structured, reliable, and proactive, you address problems before they become escalations.
• Strong communicator who can talk to shop-floor teams and C-level stakeholders with equal ease.
• Enjoys working in a fast-moving, scaling environment with evolving processes.

Language

• Professional English is required.
• German is a strong advantage for local customers and partners.