(Senior) Technical Account Manager (f/m/d)

What You Will Do:

• Put on your detective hat and support publishers with issues they may face when integrating adjoe, ranging all the way from basic issues in their mobile app code to fine-tuning configurations.
• Proactively identify integration issues that publishers may face and work with the product team to create solutions for these issues.
• Manage the technical onboarding of our newest app partners and ensure a smooth implementation process.
• Contribute to maintaining easy-to-understand documentation of the integration process.
• Become the link between various stakeholders, teams, and clients to provide clients with solutions to maximize their business goals.
• Assist the supply business team by providing them with data-driven insights into how they can reach their KPIs based on the analysis, aggregation, and visualization of adjoe’s data.
• Be part of an international English-speaking team dedicated to scaling our adtech platform beyond our hundreds of millions of monthly active users.

Who You Are:

• You have a skill for communicating complex technical information to business teams and partners.
• You turn data into actionable insights and document them in clean, understandable formats like spreadsheets or wiki pages to help drive business decisions.
• You thrive in a team environment and are an excellent cross-team communicator.
• You have excellent analytical and communication skills and can use SQL to query databases.
• You act as the voice of the customer and support teams, providing clear and constructive feedback to Product and Engineering teams to help improve our tools, features, and overall user experience of our product.
• You have a working knowledge of how different technical systems communicate with each other, such as being able to test HTTP REST endpoints and understand what could go wrong when they don’t work.
• Plus: You are familiar with Java or have experience building your own apps.
• Huge plus: You have hands-on experience working with app publishers, supporting them through SDK integrations, debugging tricky issues, and guiding them on best practices to ensure smooth rollouts and long-term success.

Fuel for the Journey: Benefits to Support Your Ambitions

• Invest in Your Future: Regular feedback and our development program support your growth, helping you expand your skill set and achieve your career goals.
• Easy Arrival to adjoe: From signing to settling in Hamburg, we’ve got you covered. Need a visa? No problem. Ready to build your new life and career at adjoe in Hamburg? We support every ambition—from learning German to a relocation bonus that helps you settle in and make Hamburg feel like home.
• Live Your Best Life, at Work and Beyond: We work in a hybrid setup with 3 core office days, plus flexible working hours. Enjoy 30 vacation days, 3 weeks of remote work per year, and free access to an in-house gym with lots of different fitness classes and mental health support through our Employee Assistance Program (EAP).
• Thrive Where You Work: Enjoy the Alster Lake view from our central office with top-notch equipment, fun open spaces, and a large variety of snacks and drinks.
• Join the Community! Participate in regular team and company events, including hackathons and social gatherings. We work together, and we celebrate together, too.