Ähnliche Jobs

Senior Technical Account Manager - SCAYLE Commerce - Onsite in Hamburg

Senior Technical Account Manager - SCAYLE Commerce - Onsite in Hamburg

Senior Technical Account Manager - SCAYLE Commerce - Onsite in Hamburg

Senior Technical Account Manager - SCAYLE Commerce - Onsite in Hamburg

ABOUT YOU Holding SE

Mode, Textilien

Hamburg

  • Art der Anstellung: Vollzeit
  • Hybrid
  • Aktiv auf der Suche

Senior Technical Account Manager - SCAYLE Commerce - Onsite in Hamburg

Über diesen Job

As a Technical Account Manager (TAM) at SCAYLE, you will be the strategic and technical point of contact for a portfolio of 5-10 enterprise E-Commerce SaaS customers. You will be deeply embedded in their technical ecosystems, helping align their business goals and product roadmaps with SCAYLE’s E-Commerce platform capabilities. Your goal is to ensure long-term customer success by acting as a bridge between client teams, internal product/engineering, and SCAYLE’s platform roadmap.

This role requires a combination of enterprise-level account management, technical ecommerce expertise, and architectural understanding of composable commerce platforms.

What you will do:

  • Own and manage 5-10 enterprise customer relationships from a technical perspective.

  • Act as the customer’s trusted advisor for SCAYLE platform usage, integration best practices, and architecture decisions.
  • Translate complex customer requirements into actionable feature requests and influence internal product roadmaps.
  • Map customer business needs to existing product features and proactively drive adoption.
  • Coordinate technical escalations in collaboration with solution engineering, support, and product teams.
  • Lead technical QBRs, integration reviews, and roadmap alignment workshops.
  • Monitor platform health, usage, and KPIs for your accounts and recommend improvements.
  • Partner closely with Key Account Managers, Product Management, Engineering, and Sales

Who you are:

  • 5+ years in enterprise ecommerce, SaaS platforms, or digital consulting.

  • Proven experience in a technical customer-facing role (e.g., Technical Account Manager, Solution Architect, or Senior Consultant).
  • Deep understanding of ecommerce architectures: Storefronts, APIs, OMS, PIM, CMS, ERP integrations.
  • Familiarity with headless commerce and MACH principles (Microservices, API-first, Cloud-native, Headless).
  • Strong ability to read and understand architecture diagrams, API documentation, and technical specifications.
  • Hands-on understanding of integrations via REST, GraphQL, and webhooks.
  • Experience with monitoring tools, incident processes, and SLAs.

Nice to have

  • Experience in ecommerce platform migrations or replatforming projects.

  • Background in pre-sales engineering or post-sales consulting.
  • Familiarity with platforms like SCAYLE, Salesforce Commerce Cloud, CommerceTools, SAP Commerce Cloud (Hybris), or Shopify Plus.
  • Understanding of international ecommerce challenges such as localization, tax, fulfillment, and compliance.
  • Fluency in German is a strong plus.

Additional information:

**Working model:

Due to the upcoming tasks and responsibilities for this position, it is required to work onsite at our headquarters in Hamburg on a weekly basis. Therefore we’ve implemented a hybrid working model that allows us to work remotely on Mondays and Fridays and to work onsite from Tuesday to Thursday.

Benefits

  • Hybrid working

  • Fresh fruit every day

  • Sports courses

  • Free access to code.talks

  • Exclusive employee discounts

  • Free drinks

  • Language courses

  • Laracast account for free

  • Company parties

  • Mobility subsidy

  • State-of-the-art technology

  • Central Location

  • Flexible Working Hours

  • Professional training

  • Dog-friendly office

  • Remote

  • AY Academy

  • Feedback Culture

  • Job Bikes

YOU ARE THE CORE OF ABOUT YOU

We take responsibility for creating an inclusive and exceptional environment where all genders, nationalities, and ethnicities feel welcomed and accepted exactly as they are. We believe that a diverse workforce essentially contributes to the ABOUT YOU culture. In order to maintain talent and diversity, we emphasize the care for physical health, mental health, and overall well-being. Our values and work ethics essentially contribute to our brand mission: empower acceptance and shape an inclusive, fair, and circular fashion culture.

We are looking forward to receiving your application – preferably via our online application portal! Thus, we can ensure a faster process and for you it is very easy to upload your application documents. :-)

HR Contact

  • Brian

    Talent Acquisition

More jobs in the Strategy & Business Development area

  • Country Manager Switzerland (m/f/d)
    Strategy & Business Development, International Markets | Hamburg

More jobs in Tech & Development

  • Junior Technical Project Manager (m/f/d) – Fulfillment Services
    Product & Project Management | Hamburg (hybrid)
  • Fullstack Engineer (m/f/d) – SCAYLE Payments – onsite in Hamburg or Berlin
  • Senior Frontend Engineer (m/f/d) – SCAYLE Payments – onsite in Hamburg or Berlin
  • (Senior) Technical Process / Product Owner – Supply Tech – Onsite in Hamburg
  • (Senior) Technical Business Analyst – Onsite in Hamburg
    Projektmanagement | Hamburg
  • (Senior) DevSecOps Engineer (m/f/d) – SCAYLE Payment – Onsite in Hamburg or Berlin
  • Senior Technical Operations Manager (m/w/d) – Supply Tech Enabling – Onsite in Hamburg
    Product & Project Management | Hamburg (hybrid)
  • Quality Assurance Manager (m/w/d) – Discovery & Consideration – onsite in Hamburg or Berlin
    Software Development & Engineering | Hamburg or Berlin
  • Senior Golang Engineer (m/f/d) – Shop Backend – Onsite in Hamburg or Berlin
  • Fullstack Engineer (m/w/d) – CRM-Tech – onsite in Hamburg or Berlin
    Software Development & Engineering | Hamburg or Berlin (hybrid)

Stay tuned!
Don’t miss new open positions at ABOUT YOU

  • Your email is incorrect
  • You have to provide a name

Unternehmens-Details

company logo

ABOUT YOU Holding SE

Mode, Textilien

1.001-5.000 Mitarbeitende

Hamburg, Deutschland

Bewertung von Mitarbeitenden

Vorteile für Mitarbeitende

Flexible Arbeitszeiten
Home-Office
Betriebliche Altersvorsorge
Gesundheitsmaßnahmen
Training
Günstige Anbindung
Vorteile für Mitarbeitende
Veranstaltungen
Hunde willkommen

Unternehmenskultur

Unternehmenskultur

786 Mitarbeitende haben abgestimmt: Sie bewerten die Unternehmenskultur bei ABOUT YOU Holding SE als modern.Der Branchen-Durchschnitt liegt recht ausgeglichen zwischen traditionell und modern.

Mehr Infos anzeigen

Wir benachrichtigen Dich gern über ähnliche Jobs in Hamburg:

Ähnliche Jobs

Senior Account Executive DACH (m/f/d)

Hamburg

APPINIO GmbH

75.000 €100.500 €

Senior Account Executive DACH (m/f/d)

Hamburg

APPINIO GmbH

75.000 €100.500 €

Senior Account Manager (Supply) (f/m/d)

Hamburg

adjoe GmbH

52.000 €75.000 €

Senior Account Manager (Supply) (f/m/d)

Hamburg

adjoe GmbH

52.000 €75.000 €

Account Executive (w/m/d) Green Tech-Start-Up

Hamburg

Green Fusion GmbH

59.000 €81.000 €

Account Executive (w/m/d) Green Tech-Start-Up

Hamburg

Green Fusion GmbH

59.000 €81.000 €

Senior Account Manager (m/w/d) – Contracting / IT & Engineering

Hamburg

Akkodis

Senior Account Manager (m/w/d) – Contracting / IT & Engineering

Hamburg

Akkodis

(Senior) Account Executive (all genders)

Hamburg

Instaffo GmbH

(Senior) Account Executive (all genders)

Hamburg

Instaffo GmbH

Account Manager (m/w/d)

Hamburg

Aviation Industry Personnel Services GmbH

56.500 €71.000 €

Account Manager (m/w/d)

Hamburg

Aviation Industry Personnel Services GmbH

56.500 €71.000 €

Account Manager (m/w/d)

Hamburg

Amadeus Fire AG

48.000 €50.000 €

Account Manager (m/w/d)

Hamburg

Amadeus Fire AG

48.000 €50.000 €

Account Manager - Internationale Beratung (m/w/d)

Hamburg

Page Personnel

48.500 €57.500 €

Account Manager - Internationale Beratung (m/w/d)

Hamburg

Page Personnel

48.500 €57.500 €

Account Manager - Internationale Beratung (m/w/d)

Hamburg

Michael Page

Account Manager - Internationale Beratung (m/w/d)

Hamburg

Michael Page