Head of Customer Service (m/f/d) (maternity cover)

Join our Customer Service team – for the duration of a maternity cover , you will take responsibility for a small team and ensure smooth, customer-focused operations in day-to-day business!

• Professional and disciplinary leadership of a Customer Service team (2 employees);
• Ensuring the smooth processing of customer orders, delivery schedules and shipping processes;
• Acting as the central point of contact for customers, internal departments and freight forwarders;
• Coordinating delivery dates and handling invoices, credit notes and complaints;
• Developing and optimising Customer Service processes;
• Actively contributing to daily operational tasks.

• Completed commercial training or a comparable qualification;
• Several years of experience in Customer Service, ideally with initial leadership experience;
• A structured, reliable and solution-oriented approach to work;
• Strong communication skills and confident interaction with customers and partners;
• Good knowledge of MS Office, ERP experience required;
• Excellent command of German (spoken and written) and good English skills.

We offer you a long-term perspective in a growing company with a stimulating and varied working environment. Here, you can contribute your expertise using modern equipment and continue to develop professionally. As a family-run business, we value flat hierarchies and short decision-making paths – teamwork is just as important to us as your personal freedom to grow. Also:

• Performance-based pay and attractive social benefits (e.g. capital-forming benefits, direct insurance via salary conversion);
• 30 days of annual leave, plus holiday allowance;
• A standard five-day working week;
• Attractive overtime compensation, either as pay or time off in lieu (TOIL);
• Personal development opportunities and internal career planning;
• Provision of full workwear, including safety shoes;
• Laundry allowance;
• Job bike leasing;
• Daily fresh fruit basket;
• Recreational allowances;
• Corporate benefits scheme;
• Company health management.

Joh. Sieben GmbH is a dynamic, medium-sized company, based in Heinsberg. With around 100 dedicated employees, we are proud to produce high-quality plastic packaging for renowned clients. Our core focus lies in Extrusion Blow Moulding (EBM) and Single-stage Injection Stretch Blow Moulding (ISBM) – all within the B2B sector.

Our products are primarily used in the cosmetics industry, the food sector, and by manufacturers of chemical-technical cleaning and household products.