Alumo AG

ALUMO has been leading the way in cotton weaving and shirting fabric production for more than a century. What started as a small, family-owned company has flourished to become the preferred fabric supplier to renowned tailors and clothing brands the world over – always in line with our Swiss heritage that has made our reputation.
ALUMO relies exclusively on the finest quality cotton to produce more than one million metres of shirting fabric per year for tailors and brands across the globe. And with every single centimetre of our two-ply fabric required to pass our rigorous quality checks, our passion for precision and commitment to excellence remain as unwavering today as when the company started back in 1918.
ALUMO is based in the mountainous region of Appenzell, the home of the Swiss textile industry for the past several centuries. In fact, there are ancient records showing that linen weaving has been practised in Appenzell since ancient times, with cotton gradually replacing it starting in the 18th century. ALUMO continues this long tradition of fabric production in the region by honouring its own heritage and demonstrating its commitment to craftsmanship across every step of the value chain.

Aufgabengebiet

Key responsibilities: - act as the primary point of contact for customers, providing timely and accurate support; - monitor and track the status of orders from acquisition to invoicing, ensuring delivery timelines are met, in coordination with other designated departments; - support the sales team by sharing required information on customers or products (prices, availability, etc.); - report any issues related to orders, product stock, or customers; - manage communication with the logistics team and warehouse to assist the administration in the correct issuance of sales and export documents; - prepare analyses and reports on product sales or customer orders to support business forecasting.

Anforderungsprofil

Key requirements: - high school diploma or a degree in economics/linguistics; - previous experience as a customer service representative. Profiles with minimal experience will also be considered; - excellent knowledge of German and English; - strong customer orientation and a team-oriented mindset; - proficiency with common computer tools; - basic knowledge of international shipping regulations is a plus.

Sprachkenntnisse

Excellent knowledge of German and English

Möglicher Arbeitsantritt

01.11.2025

Arbeitsort

Herisau