Customer Lifecycle Manager (m/f/nb)
Customer Lifecycle Manager (m/f/nb)
Customer Lifecycle Manager (m/f/nb)
Customer Lifecycle Manager (m/f/nb)
Conrad Electronic SE
Einzelhandel
Hirschau
- Art der Beschäftigung: Vollzeit
- Vor Ort
- Aktiv auf der Suche
Customer Lifecycle Manager (m/f/nb)
Über diesen Job
Customer Lifecycle Manager (m/f/nb)
- Hirschau Zentrale
- Munich
- Fulltime
Our recipe for success
We are a reliable partner who makes the sourcing of technical supplies as easy and efficient as it gets for customers. We do this with passion and innovativeness, day in day out. Our product range comprises millions of quality items, customer-centric solutions and services, and face-to-face expert advice. We are fully committed to this mission. We see change as a catalyst for opportunities, and supply customers with everything they need to successfully complete their projects. As a family-run business, operating in a sustainable way and building long-term business relationships are paramount to us. We stand for quality and reliability.
We are seeking a Customer Lifecycle Manager (m/f/nb) to join us as soon as possible to drive our customer retention and engagement strategies for our business customers. Your mission is to maximize customer lifetime value through intelligent, data-driven initiatives, in addition to customer retention.
Your contribution to success
- Data-driven decision-making: You use advanced analytics to gain a deep understanding of our B2B customers' behavior. You proactively identify opportunities and measure the effectiveness of all customer engagement strategies through rigorous A/B testing and experimentation.
- Customer segmentation: Based on our existing customer segments, you develop and optimize highly personalized customer experiences across the entire lifecycle to improve the overall customer journey.
- Innovation through AI: You actively research and implement AI-driven solutions to personalize the B2B customer experience, increase campaign performance, and future-proof our entire engagement strategy.
- Cross-functional collaboration: You work closely with the marketing, product, and sales teams to ensure a seamless and consistent B2B customer experience across all touchpoints.
Your success factors
- Completed studies (e.g., business administration, marketing, business informatics, data science) or a comparable qualification.
- Professional experience in CRM, customer engagement, marketing automation, or a similar data-driven role in marketing, ideally in a B2B environment.
- Strong analytical skills and proven experience working with analytics tools (e.g., Google Analytics).
- Experience in creating marketing concepts , implementing and evaluating A/B tests.
- High affinity for digital trends and technologies, as well as a strong interest in the application of AI.
- Strong communication skills and a proactive, solution-oriented, and conscientious approach to work.
- Customer-oriented work style , instinctively putting B2B customers first, understanding their needs, and creating experiences that inspire them.
- Very good written and spoken German (C1 level) and English (B2 level) skills .
Your benefits
We Are a Great Place to Work
Our tolerant and empathic work environment enables you to help shape our company’s future, thereby giving you lots of room for personal development. Our unique company culture was officially recognised by the Great Place to Work institute.
We Improve Your Work-Life Balance
Flexitime and hybrid working arrangements as well as a special leave allowance enable you to organise your workday around your needs. And we care about your children. Our head office in Hirschau operates a child day-care centre that looks after your little ones.
We Communicate at a Peer Level
We are a family-run business. Means friendly interaction is paramount to us. And when it comes to being a trust-based horizontal organisation, around here, we practise what we preach.
We Promote Health
Which is why we offer a variety of services and activities centred around health and fitness. Regular medical checkups are top of the agenda. Moreover, for all those who like to keep fit, there is Conrad Sports Club based at our Hirschau office that provides a range of activities, coaching sessions and even an in-house tennis court. Being healthy isn’t just about exercising, it’s also about a balanced diet. This is why food served in our cafeterias at Hirschau and Wernberg uses local produce and is freshly prepared.
Our tolerant and empathic work environment enables you to help shape our company’s future, thereby giving you lots of room for personal development. Our unique company culture was officially recognised by the Great Place to Work institute.
We Improve Your Work-Life Balance
Flexitime and hybrid working arrangements as well as a special leave allowance enable you to organise your workday around your needs. And we care about your children. Our head office in Hirschau operates a child day-care centre that looks after your little ones.
We Communicate at a Peer Level
We are a family-run business. Means friendly interaction is paramount to us. And when it comes to being a trust-based horizontal organisation, around here, we practise what we preach.
We Promote Health
Which is why we offer a variety of services and activities centred around health and fitness. Regular medical checkups are top of the agenda. Moreover, for all those who like to keep fit, there is Conrad Sports Club based at our Hirschau office that provides a range of activities, coaching sessions and even an in-house tennis court. Being healthy isn’t just about exercising, it’s also about a balanced diet. This is why food served in our cafeterias at Hirschau and Wernberg uses local produce and is freshly prepared.
At Conrad Electronic, we actively promote diversity and equality for all employees. Our jobs are open to all qualified applicants, regardless of their gender, nationality, ethnic or social origin, religion or ideology, disability, age or sexual identity.
Your Contact Person
- Sarah Holzgartner
- Expert HR Recruiting & Employer Branding
- 015140623069
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