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What we offer:

Group Summary:

This role provides management and coordination of all IT services provided to Holland Mirrors. Works with senior leadership on building and implementing corporate IT initiatives that support the strategy and goals of the company. Implements IT standards, policies and/or master plan for the IT function. Leads the development and acquisition of new technologies and tools to improve the organization's internal operations and data delivery. Implements new technological directions and leads the organization in the deployment. Help design, implement, troubleshoot, analyze, and maintain the IT infrastructure; including network connectivity and utilization, Windows server administration, virtualization, performance tuning, backup/restore and security compliance. Provide leadership to supporting IT team members and provide governance to IT projects and ensures company resources are utilized appropriately. Coordinates project activities and ensures all project phases are documented appropriately. Contributes to the safety and security of all employees as well as the safeguarding of Holland Mirrors physical and intellectual property. Support is also required after hours.

REQUIREMENTS:

• College diploma or University Graduation, and a minimum of 5 years in the related field.

• Excellent communication, interpersonal, facilitation and organizational skills.

• Positive, proactive, energetic, and professional.

• Proven leadership skills in a technical support group.

• Ability to gain commitment from others to achieve desired results.

• Strong understanding of the organization’s goals and objectives.

• Highly self-motivated and directed.

• Excellent time management skills and multi-tasking ability.

• Able to effectively prioritize and execute tasks in a high-pressure environment.

• Strong customer service orientation.

• Experience working in a team-oriented, collaborative environment.

• Able to handle confidential data discreetly.

• Negotiation and vendor management skills.

• Creative problem-solving abilities with attention to detail.

• Experience with supporting a Microsoft Active Directory environment (user accounts, file shares, permissions, group memberships, login scripts, batch script processing, etc.).

• Experience with supporting a distributed phone environment, preferably VoIP.

• Experience with supporting smartphone/tablet integration to corporate messaging services (including iPhone/iPad, Android phone/tablet).

• Experience with customized support of senior level executives in a large corporation.

• Experience with coordinating global teleconference/web conference/online collaboration meetings, using tools such as Teams, Webex, Telepresence, etc.

• Previous project management experience is a positive.

• Previous technical experience in the following areas are positives: LAN/WAN, Secure Wireless LAN, IT Security, Office365, Messaging, Linux/Windows Operations Systems, SQL, VoIP, VMWare, NetApp storage, Azure/AWS, managed disk encryption.

• Previous experience in presenting technical overviews/training in front of large groups is a positive.