Whether you're just starting out, a seasoned expert, or already leading teams - we're by your side throughout your entire career journey. We offer exciting job opportunities across Germany, with a strong focus on the mobility, tech, and energy sectors. Our goal? To find the perfect match for you. From junior to director, we've got roles to suit every ambition. As part of the YER Group, we're expanding our international services - giving you access to even more diverse projects and career paths. Secure your dream job with one of our prestigious client companies or join our internal team - and take the next step in your career with us!

For our client, an international company from the FMCG sector, we are filling the following position:

KNOWLEDGE CONTENT ADMINISTRATION (M/F/D)

• You will manage and publish customer service content, including FAQs, self-service, chatbot, and troubleshooting materials
• You coordinate with other departments and markets to meet deadlines, adjust timelines if needed, and ensure alignment with stakeholders
• You monitor content performance, maintain and update knowledge base articles, and continuously improve content quality
• You ensure all content follows brand guidelines, tone of voice, and best practices in knowledge management. 
• Provide article discovery support to markets or regions upon request—validate whether a knowledge article exists and guide stakeholders to the correct resource

• Strong attention to detail and organizational skills
• Experience with knowledge management systems (e.g., eGain, ServiceNow, or similar) or willingness to learn
• Ability to ingest and convert content from multiple document formats into structured knowledge articles
• Understanding of structured content principles and digital publishing
• Ability to manage multiple tasks and meet deadlines
• Excellent communication and collaboration skills
• Familiarity with customer service environments is a plus
• Fluency in English

• A dynamic, inclusive work environment with hybrid flexibility
• Training and development opportunities in knowledge management and digital content
• Exposure to impactful projects that enhance customer experience
• Clear career progression pathways within content and knowledge operations

Then we look forward to receiving your convincing application including salary requirements and earliest starting date via our online portal.