Your Tasks

End-to-End Ownership of Digital Service Initiatives

• Co-ownership and driving of cross-functional service projects within Services & Solutions Digital Growth (including webshop, app, omnichannel, post-purchase campaigns) from concept to implementation and optimization as single point of contact from Services & Solutions in close collaboration with Digital, eCommerce, Loyalty, Product and other key stakeholders
• Translation of service propositions into clear digital use cases, requirements and roadmaps
• Ensuring on-time, in-scope delivery of initiatives with clearly defined KPIs
• Collaboration within the international matrix organization to ensure alignment, international scalability and adaptability of solutions to local needs

Roadmap & Portfolio Management

• Ownership of the Services & Solutions Digital roadmap and initiative portfolio
• Running of ideation and prioritization processes and alignments with key international and country teams
• Close collaboration with Product and Tech for joint refinements and prioritization
• Risk and escalation management

Customer Journey Optimization

• Ensuring services are clearly explained, easy to find, simple to add and contextually relevant in the customer journey
• Driving of improvements in service storytelling and content, UX flows and omnichannel constistency between online and store

Business Plans, Performance Management & Reporting

• Definition and tracking of business targets and KPIs as well as ensuring successful value realization

Your Profile

• Several years of relevant work experience in digital product management, eCommerce/omnichannel optimization, digital services, subscriptions or add-on products
  
• Experience in working in matrix or international organizations
  
• Proven track record of operational delivery beyond pure strategy
  
• Strong understanding of eCommerce funnels and digital/omnichannel optimization, UX principles and customer journeys, CRM, loyalty and post-purchase engagement
  
• High level of comfort with agile/sprint-based teams, backlogs, user stories and acceptance criteria
  
• Data-driven mindset with the ability to translate insights into concrete actions

About Us

Our best solutions arise when diverse perspectives come together. Diversity is key to achieving our vision of becoming the Experience Champion in Consumer Electronics. We value diversity, promote equal opportunities, and foster inclusion – join our team!