Your Tasks

• Focus on customer satisfaction and continuous development of the group-wide circularity business
• Development of the international circularity group strategy in collaboration with the strategy team, VP, and eVP
• Leadership of venture building in circularity, including platform business and internal capabilities, in cooperation with MMS countries
• Strategic and operational advisory for countries regarding circularity; management of country expectations; facilitation of knowledge exchange and best practice sharing
• Leadership and development of the international Trade-in, Repair, After Sales & Repair, and Branded Services Teams
• Translation of latest trends in sustainability and technology into MMS ventures
• Leadership of the Operational Excellence Initiative: Enhancement of store and HR excellence through key levers such as personalized services, guided selling and active performance-spread management
• Support deployment of AI-based sales assistance for in-store employees to increase service attach rate and drive Customer and Employee Satisfaction
• Development, testing, and scaling of blueprints for successful rollout across all MMS countries

Your Profile

• University degree in Economics, or similar
• Extensive omnichannel retail experience
• Experienced people leader and strong interpersonal Communicator
• Substantial work experience and proven success in international circularity services e.g. Repair / Refurbed
• Extensive knowledge in Sustainability area in retail context, ideally omni-channel environment
• Experience in managing international, cross functional projects and people management
• Strategic Skills and proven success in internat. venture building / platform business
• English fluent, German is a plus
• Style of working: Hands on and decision making, Analytical ability & Results-oriented / Adaptability/ Flexibility / Willingness to learn / Perseverance & Performance oriented / Collaboration / Enabler / Effective Communication

About Us

The Services & Solutions Team manages the portfolio of service products sold in all of MediaMarktSaturn retail channels and country portfolios. They lead the way in designing and selling solutions, that allows customers to make the most out of their technology.
Circularity is one of the major growth areas including Trade-in, Repair, Refurbed, Aftersales and Branded Services and of exceptional strategic importance for MediaMarktSaturn.