Your Tasks

• Leadership of strategic programs within Global Customer Care & Experience
• Development of program roadmaps, timelines, and governance structures
• Coordination of multiple projects and cross-functional teams
• Stakeholder management and facilitation of global alignment
• Monitoring of risks, issues, and dependencies
• Definition and tracking of KPIs and benefits realization
• Preparation of status reports and steering committee updates
• Support of change management and global adoption of solutions

Your Profile

• University degree in Business Administration, Project/Program Management, Information Systems, or related field
• Several years of experience in program or project management, preferably in customer care / experience
• Proven track record in managing global, cross-functional programs
• Strong skills in governance, risk management, program reporting, and stakeholder management
• Experience with program management tools (MS Project, JIRA, Confluence, Smartsheet)
• Strong problem-solving and decision-making skills
• Ability to work across different cultures and global environments

About Us

Our Global CXI&Care team is responsible for designing and delivering outstanding customer journeys across all touchpoints. We focus on driving service excellence, innovation, and digital transformation to ensure seamless interactions.