Your Tasks

• Leadership of strategic programs within Global Customer Care & Experience
• Development of program roadmaps, timelines, and governance structures
• Coordination of multiple projects and cross-functional teams
• Stakeholder management and facilitation of global alignment
• Monitoring of risks, issues, and dependencies
• Definition and tracking of KPIs and benefits realization
• Preparation of status reports and steering committee updates
• Support of change management and global adoption of solutions

Your Profile

• University degree in Business Administration, Project/Program Management, Information Systems, or related field
• Several years of experience in program or project management, preferably in customer care / experience
• Proven track record in managing global, cross-functional programs
• Strong skills in governance, risk management, program reporting, and stakeholder management
• Experience with program management tools (MS Project, JIRA, Confluence, Smartsheet)
• Strong problem-solving and decision-making skills
• Ability to work across different cultures and global environments

About Us

Our Global CXI&Care team is responsible for designing and delivering outstanding customer journeys across all touchpoints. We focus on driving service excellence, innovation, and digital transformation to ensure seamless interactions.

The best solutions come from bringing together diverse perspectives. Embracing diversity is key to achieving our vision of becoming the Experience Champion. We value inclusion, foster equal opportunity, and welcome you to be part of our team.