Your Tasks

• Creating new concepts of customer service contracts together with our service fulfillment partners within MediaMarktSaturn
• Piloting new customer service contracts across MediaMarktSaturn considering local customer needs
• Rollout of successful pilots across all sales channels considering fiscal and legal requirements
• Taking responsibility for communicating and aligning with all relevant stakeholders
• Prioritization and steering of each implementation together with a dedicated development team

Your Profile

• Degree in business administration or international retail management with solid technical qualifications or similar education
• Knowledge in the field of IT project management as well as process management, from analysis to process definition to implementation
• Experience in modern project management methods & tools (JIRA, Confluence) as well as expertise in agile product management
• Background in customer contract management, preferably in telecom, insurance and energy business is a major plus point
• Excellent English skills, both written and spoken are a must; knowledge of German is an advantage

About Us

The department "Services & Solutions” within MediaMarktSaturn Retail Group manages the portfolio of service products sold in all MediaMarktSaturn retail channels and country portfolio. They lead the way in designing and selling solutions, that allow customers to make the most out of their technology and that clearly differentiate MediaMarktSaturn as the leading category authority in Consumer Electronics in Europe.
The team "Subscription Services & Contract Management” as part of "Services & Solutions” is responsible for the pilot as well as the overall rollout of all new customer service contracts.