Your Tasks

Build and scale Media-Saturn‘s refurbishment business (incl. sourcing and refurbishment) through a robust strategy, best in class operations and disciplined execution. Phase 1: Expert assessment and scenario development to shape strategic roadmap and operating model.

(Limited contract)

Strategic Roadmap

• Market and competitor landscaping
• Scenario design: make/partner/hybrid models, centralized vs. hub-and-spoke ops, CAPEX vs. OPEX pathways
• 3-year P&L, investment case, and KPI framework (volume, yield, CPO, turnaround time, DOH, NPS, return rate)

Operating Model and Processes

• E2E process design from intake to resale: intake triage, grading standards, triage automation, refurbishment routing, spare part management, QA, serialization, and compliance
• Define partner strategy and SLAs for internal and/or external refurbishment, reverse-logistics providers, and warranty service partners
• Tech/Tools blueprint: WMS/OMS integration, RMA and grading systems, device diagnostics, serialization/IMEI control, data erasure compliance

Supply and Demand Engine

• Scale trade-in/buy-back programs (B2C/B2B), operator/OEM partnerships, bulk lot procurement

Risk, Quality, and Compliance

• Set quality gates, yield management, parts sourcing guidelines, data privacy (e.g., GDPR, certified data wipe), product safety, and environmental compliance

Execution Plan

• 100-day plan with milestones, resource plan, and pilot sites; define governance and cadence

Your Profile

• Proven success in setting up and scaling refurbished business incl. strategy and operations, ideally across multiple countries
• Deep understanding of refurb value chain, economics & KPIs
• Hands-on experience with reverse logistics, grading, quality & diagnostic flows
• Partner/vendor mgmt., SLAs, hybrid op models
• Experience with trade-in / buy-back sourcing and pricing mechanisms
• Knowledge of compliance & data erasure standards (GDPR, WEEE)
• Familiarity with required tools & systems (WMS/OMS, diagnostics, serialization)
• Experience with tooling/tech stacks: WMS/OMS, diagnostic tools, serialization/IMEI, tracking
• Ability to translate strategy into executable operating models, processes & pilot plans
• Proven success in internat. venture building / ideally omnichannel refurbed platform business in a retailer context
• Extensive retail experience
• Deep commercial understanding and proven experience in P&L responsibility
• Tech savvy, strong innovation acumen

About Us

The Services & Solutions Team manages the portfolio of service products sold in all of MediaMarktSaturn retail channels and country portfolios. They lead the way in designing and selling solutions, that allows customers to make the most out of their technology.
Circularity is one of the major growth areas including Trade-in, Repair and Refurbed and of exceptional strategic importance for MediaMarktSaturn.

Our best solutions arise when diverse perspectives come together. Diversity is key to achieving our vision of becoming the Experience Champion in Consumer Electronics. We value diversity, promote equal opportunities, and foster inclusion – join our team!