Standort: Istanbul 

Fachbereich: SAP Consulting 

Karrierelevel: Professionals 

 

That makes your job exciting:

• As a Support Consultant, you are the first point of contact for our customers on all SAP sales topics
• You implement corrections in your specialist area in collaboration with our Basis Consultants
• Your diverse range of tasks includes accepting, analyzing and resolving or forwarding customer reports and tickets as well as tracking and reporting them back to the customer using the Group's own ticket system
• You will always keep an eye on the respective Service Level Agreements (SLA) with our customers and ensure the implementation of a defined escalation process in the event of non-compliance
• Your area of activity also includes developing solutions together with our customers for business-critical processes
• As part of a spot consultation, you will provide our customers with comprehensive support via telephone and electronic support media and recommend suitable improvement options, including in the area of software applications
• Through your support, you create the basis for fast and secure communication and solution-finding for our customers and contribute significantly to better customer loyalty

 

What sets you apart:

• In addition to completing vocational training or a degree, you have several years of practical experience in SAP SD support or as a key user in in-house projects
• You have experience in supporting customers or specialist departments in SAP FI/CO operations: administration, support and monitoring
• When advising customers, you value a trusting and cooperative partnership
• A good command of English would also be desirable
• Your strength lies in recognizing problems, analyzing their causes, and finding possible solutions
• Team spirit, resilience,e and the necessary flexibility to react quickly to new requirements are a matter of course for you

What you can expect:

• A great team in which there are many opportunities to contribute and which places great value on further development and an open feedback culture
• A modern working environment with 20 days' vacation
• We offer hybrid working. You can spend part of your working hours working from home and at the same time enjoy the benefits of the lively community in the office
• Individual career paths and many other benefits are tailored to the needs of our employees.