The Customer Reliability Manager (CRM) is the link between Harman's validation test teams and the customer project. CRM plays a crucial role in ensuring that products meet customer needs before they are widely released. The position requires a mix of technical expertise, project management, customer engagement, and analytical skills. This position does not have any direct reports; however, it does provide supervisory inputs to the entire Product Reliability (PR) team associated with its assigned customer. You will be part of a team of CRMs from differing backgrounds and levels of experience within validation.

What You Will Do

• Manage and coordinate projects within the Product Reliability (PR) team, supporting multiple OEM/HARMAN customers.
• Track and plan demand and budget, utilizing business cases and change requests.
• Serve as the primary contact between internal departments, global project teams, and external customers.
• Participate in team meetings, design reviews, and project task forces; lead task forces and manage escalations.
• Lead RFQ estimations for PR, based on customer requirements and HARMAN strategy.
• Assess customer requirements in close collaboration with PR teams and other HARMAN departments.
• Organize and moderate customer workshops, reviews, lab walks, and other representative activities.
• Establish and monitor schedules and milestones relevant to customers and HARMAN.
• Review test reports and create/maintain Design Verification Plans & Reports (DVP&Rs).
• Participate in defining and aligning test equipment with both internal and external partners.
• Support engineering and other stakeholders in validation-related matters.
• Manage and coordinate re-qualifications, change requests, and verification of VAVE measures.
• Define and track CRM-Initiatives and transformation goals.
• Act as deputy for the Regional CRM Lead, ensuring communication with internal and external stakeholders, prioritizing tasks, and making operational decisions within the defined scope of responsibility.
• Drive collaboration across cross-disciplinary teams (e.g., Hardware, Software, Domain Experts).

What You Need to Be Successful

• University degree in Engineering (Electrical, IT, Mechanical, Industrial Engineering, or related discipline).
• Minimum 5-7 years of experience in Automotive industry.
• Minimum 2-3 years of experience in Team-Management and/or Project Management
• Excellent skills in project management and time management
• Good verbal and written communication skills (German and English).
• Advanced test solutions knowledge for the automotive industry.
• Knowledgeable with Automotive international reliability standards and specific automotive OEM specifications. Familiar with TS16949, ISO17025 standard, and other quality certifications.

Bonus Points if You Have

• Demonstrated experience functioning in a highly collaborative, and demanding environment.
• Good knowledge of PPAP, DFMEA, PFMEA, Control Plans, MSA.
• Proficient in problem-solving methodologies.
• Experience collaborating globally

What Makes You Eligible

• Be willing to work in Karlsbad
• Willingness to travel both domestically and abroad.

What We Offer

• HARMAN offers a diverse and inclusive work environment that fosters and encourages career development opportunities, professional training and competitive market base compensation
• You will also receive top-notch employee discounts on Harman’s Consumer Audio (JBL, AKG, HARMAN Kardon) and Samsung products
• Flexible work schedule with a culture encouraging work life integration and collaboration in a global friendly working atmosphere and good work-life-balance
• Attractive salary package based on the Metall & Elektro Tarif Baden Wurttemberg and an Employer contribution towards a company pension plan
• Professional development opportunities through HARMAN University’s business and leadership academies which also includes extensive technical trainings
• Internal talent management leadership acceleration programs
• "Be Brilliant” employee recognition and rewards program