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Please note that the position is only available to applicants from Germany.
The language requirements for this position are: English - Fluent.

Axess Intelligence is not just another SaaS tool; we are defining a new category: Competitive CRM Intelligence.

We enable global B2C companies across industries to see what their competitors are actually doing inside their CRM. Our platform tracks thousands of emails, app pushes, and SMS communications in real-time, giving brands an "always-on" view of the market.

We are already working with global enterprise brands and are expanding quickly. We are now looking for a Strategic Customer Success Manager who will take ownership of our enterprise portfolio, deepen client relationships, and ensure our customers extract maximum commercial value from our platform.

Activities

You are not a "support ticket" manager. You are a Trusted Advisor to Marketing and CRM leaders.

Your goal is to guide our clients on how to use competitive intelligence to improve their own CRM strategy. You will own the health, retention, and growth of your accounts, ensuring that Axess Intelligence becomes an indispensable part of their tech stack.

What You Will Do

• Strategic Consulting: You will lead onboarding and Quarterly Business Reviews (QBRs), helping clients interpret data to optimize their communication journeys, promotions, and segmentation strategies.
• Commercial Ownership: You own the commercial health of your book of business. You are responsible for securing renewals and identifying opportunities for upselling (new markets/brands) in collaboration with Sales.
• Proactive Adoption: You proactively monitor engagement and reach out with tailored insights, best practices, and concrete recommendations that drive usage and value.
• Voice of the Customer: You will act as the bridge between the market and our internal teams, bringing structured feedback to Product and Leadership to influence our roadmap.

Requirements

What We Are Looking For

• Experience: 2–5 years in Customer Success, Account Management, or Strategy Consulting within B2B SaaS (Enterprise or Mid-Market).
• Domain Fluency: You understand the world of CRM. You know what retention, churn, open rates, and lifecycle marketing mean, so you can speak your client's language.
• Commercial Mindset: You are comfortable discussing contracts, navigating renewals, and presenting value to senior stakeholders.
• Solution-Oriented: You have a proactive mindset. You anticipate client challenges and solve them before they become problems.
• Presence: You are confident leading meetings with Heads of CRM and Marketing Directors.

Why Join Axess Intelligence?

• Competitive Compensation: Strong base salary with a performance-based bonus structure (Retention & Expansion).
• High Impact: You will manage relationships with major global brands and directly influence their marketing strategies.
• Category-Defining Product: Be part of building a completely new category with massive market potential.
• Direct Collaboration: Work directly with the Founders and leadership. Your voice matters, and you will play a central role in shaping the Customer Success strategy and function.
• Culture & Setup: A modern office in Cologne, a high-energy team environment, and a culture that values performance and collaboration.

Team

We are an international, English-speaking team in Cologne, united by the ambition to build a category-defining product. We work with high energy and ownership, but also make time to support each other, have fun, and celebrate our wins together.

Application Process

Our process is fast and transparent: an initial screening call and a practical deep-dive interview with both founders. We aim to move from first contact to offer within 2–3 weeks.

About the Company

Axess Intelligence: Defining Competitive CRM Intelligence

Axess Intelligence is not just another SaaS company. We are defining a completely new category: Competitive CRM Intelligence.

We answer the one question every B2C marketer asks but struggles to answer: "What are my competitors actually doing?"

Our Mission: Unlock Hidden Insights to Empower Organizations

Modern B2C brands invest millions in CRM and retention, yet they fly blind when it comes to the competition. We change that.

Our platform gives global brands a 360-degree view into their competitors' CRM strategies. We track thousands of emails, app pushes, and SMS communications in real-time, using AI to turn raw data into structured, actionable intelligence.

We enable leading brands to:

• Stop Guessing: See exactly how competitors segment, target, and retain customers.
• React Faster: Spot new promotions and pricing changes the moment they launch.
• Strategize Better: Benchmark their own CRM performance against the market leaders.

Our Traction

We are the trusted intelligence partner for global enterprise brands across multiple continents. We are profitable, growing fast, and expanding into new verticals.

Our Culture: High Performance & High Impact

We are building a commercial engine and a product that industry leaders rely on. That requires a specific type of team.

• Builders, Not Passengers: Every employee has a direct impact on the company’s trajectory. You won’t just follow a playbook here; you will help write it.
• Direct & Transparent: We value clarity over hierarchy. Feedback is fast, honest, and constructive. We solve problems together.
• Ambitious: We set high goals and care deeply about the quality of our work.
• The Team: We are an international, English-speaking team united by a drive to build something category-defining.

Why Join Us?

Axess Intelligence is not a typical corporate environment. It is a place for people who want to:

• Solve Real Problems: Work on a product that C-level executives genuinely rely on.
• Move Fast: Thrive in a fast-paced, high-growth environment.
• Have Impact: Take ownership and see the direct result of your work.
• Learn: Accelerate your career by working side-by-side with leadership.
• Build: Grow with a company that is defining a new SaaS category.

Ready to define a new category with us? Explore our open roles.