We are all united by one goal: simple communication.

Placetel stands for cutting-edge, AI-native SaaS communication and CX solutions from the cloud. More than 40,000 business customers use Placetel daily to collaborate — from the office, from home, or on the go. Since our founding in 2008, we’ve continued to grow and are now part of Gamma Communications, one of Europe’s leading UCaaS providers.

To further elevate our digital presence and customer experience, we’re looking for a Freelance Senior UX/UI Designer (m/f/d) who thrives in creating seamless, user-centric digital experiences and wants to help shape the future of business communication.

As a freelance Senior UX/UI Designer, you’ll join our Digital & Growth Team to elevate how users experience Placetel’s digital platforms. Your mission: to bring clarity, usability, and delight to complex journeys — from first-time visitors exploring our solutions to existing customers managing their setup. Your designs will guide users to navigate, evaluate, and succeed with simplicity and confidence.

Your key responsibilities:

• Create and optimize UX/UI designs for websites, landing pages, product pages, our digital self-service flows as well as for our user- and product portals.
• Develop interactive prototypes to validate user flows and interface concepts
• Improve existing experiences with a focus on usability, performance, accessibility, and conversion
• Collaborate closely with product owners, marketing, development and other stakeholders
• Support UX research, usability testing, and A/B experiments
• Ensure a consistent and brand-aligned digital experience across all customer touchpoints
• Refine and extend our current design systems and implement in a consistent way across all digital touchpoints.

• 5+ years of experience in UX/UI design, preferably in a SaaS or B2B environment
• Strong portfolio showcasing user-centered design and measurable impact
• Proficiency in modern design and prototyping tools (Figma, Adobe CC, prototyping tools, etc.)
• Basic knowledge of HTML/CSS and how designs translate to code
• Analytical mindset and familiarity with data-driven design decisions
• Fluent in German and comfortable in English-speaking team environments
• Self-driven, structured, and able to work independently in a remote-first setup

The opportunity to work on exciting and challenging digital projects in a rapidly growing SaaS company with advanced, data-driven processes in the Digital & Growth Team.

• A young, motivated, and interdisciplinary team of digital professionals who collaborate closely to shape the future of business communication and customer experience.
• Flat hierarchies, a high degree of freedom and ownership, and the stability of a secure role in a forward-thinking, AI-driven environment.
• A remote-first setup with flexible working hours to support your work-life balance—work where and when you are most effective.
• A welcoming and open culture with regular team events and a collaborative atmosphere.
• A centrally located office in Cologne’s Südstadt with modern workspaces, excellent equipment, and free water, coffee, and fruit.