Köln

Trusted Shops creates digital trust between people and businesses with one clear goal – to become the #1 Community of Trust. With around 800 employees, we are a profitable SaaS company serving over 25,000 online shops and 40 million consumer memberships. Our unique combination of Trustmark, authentic customer reviews, and Buyer Protection empowers millions of consumers to shop online with confidence every day.

To strengthen our Consumer Membership Team within Business & Product, we are looking for a

Business Data Analyst (m/f/d)

(Hybrid in Cologne or remote within Germany / Full-time / Permanent)

Your Responsibilities

• Build, maintain, and optimize business, funnel, and customer journey dashboards (e.g. payment, cancellation)

• Ensure data quality, consistency, and clear metric definitions across reports and tools to help reduce data silos by connecting multiple data sources and enabling end-to-end data flows

• Translate complex and sometimes conflicting data into clear, decision-ready business recommendations and act as a central point of contact for data-related questions, supporting stakeholders with interpretation and validation

• Analyze user behavior, segments, funnels, and lifecycle metrics to uncover actionable insights

• Evaluate high-impact experiments (e.g. pricing, conversion, process changes) and ensure valid tracking and interpretation

Your Profile

• Degree in Business, Data Science, Statistics, Computer Science, or a comparable field or comparable professional experience

• 4+ years of professional experience in Business Data Analytics, ideally within SaaS, subscription, or B2C environments

• Strong SQL skills and solid understanding of data modeling principles and metric logic

• Confident working with funnel, lifecycle, and core SaaS KPIs, experience in interpreting A/B tests and experiments as well as recommending next steps

• Hands-on experience with BI tools such as Metabase, Tableau, Looker, or Power BI

• Analytical, communicative, solution-oriented mindset with strong attention to detail

• Business fluent English and German

What We Offer

• Hybrid work: Flexible remote work combined with team time in the Cologne office

• Workation: Temporarily work from within the EU, Iceland, Liechtenstein or Norway

• Permanent contract with Europe’s trusted brand

• One "Self Education Day” per month

• 27 vacation days + 3.5 additional days off (Christmas, New Year’s Eve, Carnival)

• Buddy programme & structured onboarding

• Individual training and development opportunities

• Regular team, unit and company events

• Health Pass (free online and offline sports, fitness, and health courses)

BUILD A COMMUNITY OF TRUST WITH US – #cometotrust

Not 100% sure you meet every requirement?

Apply anyway.

At Trusted Shops, we care about you as a person — regardless of gender, nationality, ethnic and social background, religion/belief, disability, age, sexual orientation, or identity. Trusted Shops is committed to diversity and against discrimination.