For our client in the aerospace industry, we are looking for motivated candidates for the following position in Köln Germany with immediate effect:

Interim - Administrative Assistant (d/f/m) Ref. 2511

job description:

General Accountabilities

• Develop and strengthen relationships with EASA clients, partner organisations, and National Aviation Authorities (NAAs), while managing the assigned portfolio with a commitment to providing reliable customer service.
• Identify opportunities to enhance relationships and services, and act as a liaison between the account and EASA technical units.
• Understanding the needs and specifies (e.g., their business and goals) of the account
• Proactively gain insight into the account's challenges by planning and conducting meetings, calls, visits to capitalize on networking and relationship-building opportunities, and to understand the account's business and needs
• Collaborate constructively with the EASA internal teams/technical units to ensure smooth service delivery in line with the accounts expectations and EASA's business requirements
• Analyse data and metrics to track status of the account and to identify areas of improvement

Specific Accountabilities

In the area of Applicant Relations

• Facilitate the certification of products and organisations by serving as the single point of contact towards a portfolio of applicants or "accounts" (based on similar industry, product or service category), supervising their applications from submission to completion and retaining an overview of all transactions related to these accounts
• Respond to issues/queries raised by your account and proactively manage any issues with detailed direction and timelines and in coordination with the EASA internal parties involved
• Manage the internal communication with the EASA technical teams. Liaise proactvely with the technical units to improve processes and service delivery (e.g., maintenance of aviation product list)
• Manage the administrative processing of Fees & Charges related activities of the Agency related to your accounts, mainly by processing incoming applications, issuing certificates/approvals, ensuring completeness of customer invoicing, and ensuring correctness and completeness of the account master data
• Collaborate with Finance to solve financial open debt cases
• Manage the EASA applicant portal (requests, queries, bug fixing, enabling improvements of the tool)

personal requirements:

• Quality Orientation
• Communication
• Teamwork
• Stakeholder Orientation
• Flexibility & Change Adaptability

professional experience:

• Document Management
• English Drafting and Editing
• Attention to Detail
• Planning & Organising Skills
• Project Management Skills (also agile)

qualifications:

• Good Knowledge of MS Office
• Good organisation skills
• Good written & spoken English

our offer:

• Continuous personal support from your contact person
• Travel allowance (Germany ticket)
• Company pension plan
• Bonus payment through employee referrals

Bereitgestellt in Kooperation mit der Bundesagentur für Arbeit.