Process Improvement Manager (m/f/nb)

• Conducting initial process assessments.
• Managing transition and optimization projects – defining, planning (schedule, tasks, and resources), managing, controlling, and summarizing projects.
• Mapping processes and ensuring necessary documentation for processes undergoing transition or optimization.
• Ensuring proper knowledge transfer regarding transferred/optimized processes.
• Coordinating activities and tasks among project team members, other internal departments, to achieve project goals and ensure project timeliness.
• Sharing knowledge and insights with other teams and project team members.
• Actively identifying risks and escalating as needed.
• Conducting regular meetings with all stakeholders (international work environment) to gather status and discuss project-related issues.
• Creating reports and presentations for management.

• Communicative level of English (min. B2/C1) – work in an international environment.
• At least 2 years of experience in a similar position in an international SSC or BPO environment.
• Knowledge and experience in project management.
• Knowledge and experience in coordinating and mapping processes.
• Knowledge of business process optimization (lean management, six sigma, etc.).
• Higher education.
  
  
  Nice to have:
• Project certification (PMP, PRINCE2, Agile PM, etc.).
• Experience in customer service.
• Knowledge of SAP.
• German language skills.