Company Description

With over 25 years’ experience, plus the same enormous passion and ambition we had on day-one, we’re trailblazers in the pet e-commerce industry. Our solutions make over 12 million customers genuinely happier – and that’s something we really care about. We work together to continually adapt; embracing change and the challenges it brings so that we can keep doing better. Join us and discover a place where your potential meets your passion for pets. That’s the power of plus.

Job Description

• Provide first-level technical support to employees (hardware, software, and basic network issues).

• Assist with installation, configuration, and maintenance of laptops, meeting rooms, and mobile devices.

• Support IT ticketing system by logging, tracking, and resolving user incidents.

• Help maintain inventory of IT equipment and peripherals in our Krakow office.

• Collaborate with our senior IT staff on projects such as system upgrades for our meeting technology

• Document solutions and create user-friendly guides for common issues.

Qualifications

• Currently enrolled in a university program (Computer Science, Information Technology, or related field).

• Basic knowledge of operating systems (Windows, macOS) and MS Office tools.

• Familiarity with networking fundamentals (Wi-Fi, LAN, VPN).

• Strong problem-solving skills and eagerness to learn.

• Good communication skills in English and Polish.

• Available 20 hours / week, at least 3 days in the office / week. Please note this is a fixed-term contract for 6 months.
  
• Active student status is mandatory for the duration of the contract.

Additional Information

Headquartered in Munich, with offices across Madrid, Krakow, Wroclaw, London and Vienna, we collaborate because we genuinely love working together - so you’ll be at the heart of an incredible, multinational team. We trust each other to get the job done, which means you’ll benefit from hybrid working, spending 60% of your time in the office and 40% at home.

At zooplus, we believe in equal opportunity and support everyone to fulfil their potential. We recognise the power of listening and learning from each other and embrace diversity and inclusion of all.

#LI-Hybrid

zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.