HiveMQ’s Vision for this role

To ensure the seamless functioning of our IT landscape in a period of rapid growth within our organisation.

You will...

• Support our users from an IT perspective and administrate our internal tools & systems, including maintaining our tool and asset inventory
• Be responsible for On- and Off-boarding of users in a remote environment across EMEA and the US
• Support identity management solutions; especially cloud-based like Okta or Azure
• Troubleshoot technical issues across different operating systems and various software packages
• Set up and maintain hardware, including laptops, desktops, peripheral devices, printers, office WiFi
• Provide technical guidance on applications and security practices as well as preparing documentation
• Manage Mobile and endpoint devices (inventory, tracking, security)
• Provide Technical support for onsite and offsite events
• Own the IT support roadmap and budget and pro-active approach for all further IT topics
• Lead and manage end-to-end process improvement projects, identifying innovative solutions and driving continuous enhancements to optimise operational efficiency.
• Drive the integration of AI solutions to streamline and enhance processes across the company, enabling greater efficiency and innovation.

You have...

• Experience in a similar role in a remote environment
• Working experience with Apple and Google platforms
• Experience in a modern SaaS landscape (e.g. Kandji, Okta, Confluence, Slack, Asana, Google Workspace, …)
• Ability to create, develop and roll out IT projects and processes
• Cloud solutions knowledge
• Knowledge of best practices around security
• The ability to work independently with minimal supervision - must be a passionate and a motivated self-starter that can drive initiatives and take ownership
• Openness and eagerness to learn new technologies when necessary
• A passion for helping users and driving solutions
• Demonstrate a strong willingness to explore, evaluate, and recommend AI tools that can enhance processes, while actively testing and implementing new solutions to drive innovation.