YOUR RESPONSIBILITIES:

• Process all incoming Personal Shopping customer returns efficiently and accurately.
• Monitor return shipments to ensure timely receipt and resolution.
• Manage support tickets, ensuring timely communication and resolution of return-related queries.
• Record and document all problem cases with clear and comprehensive notes.
• Ensure all return activities are documented clearly in our systems and align with internal quality standards.
• Assist with root cause analysis for stock discrepancies and returns-related issues.
• Investigate and resolve stock variances and inventory queries.

YOUR QUALIFICATIONS:

• Completed training in logistics or a commercial field.
• Experience in warehouse operations, including returns processing.
• Familiarity with luxury goods handling is a plus.
• Confident in using MS Office, especially Excel; experience with ERP systems (NAV) is essential.
• You enjoy working in a dynamic work environment and bring a self-reliant, structured, and responsible working style.
• Flexibility and a hands-on mentality.

WHAT WE OFFER

• Up to 32 days of holiday, depending on the length of service, starting with 28 days
• Language & e-learning courses
• Staff discount of up to 30%
• Discounted meals
• Free daily supply of hot drinks and fresh fruit
• Exclusive canteen and roof terrace for a relaxing break
• Attractive ‘Refer a Friend’ referral program
• Company pension scheme
• Discounted membership for selected sports platforms & gyms
• Free local transport
• Individual support on mental health & well-being
• Social Day
• Employee Share Purchase Plan

WHO WE ARE

Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.

Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,900 employees from over 100 countries work passionately to provide the best shopping experience.

Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.