Pratt & Whitney Canada Customer Service Center Europe GmbH (CSC) is an aerospace Joint Venture Company between Pratt & Whitney Canada (P&WC) and MTU Maintenance Berlin-Brandenburg GmbH (MTU) providing overhaul and repair services, customer support and spare engine sales to operators of P&WC products within Europe, Africa and the Middle East. We add value by leveraging the services and relationships of both partners in providing integrated solutions to delight our customers. Join our dedicated team in Ludwigsfelde, near Berlin, as a

Working Student AOG Services and Technical Support (all genders)

The EMEA CFirst AOG department at Pratt & Whitney Canada CSC Europe provides technical and Aircraft on Ground (AOG) support, focusing on customer service to keep fleets operational. This customer-facing team collaborates closely with internal and external groups—such as Spare Parts, Rental Engines, Mobile Repair, Customer Engineering, Chief Engineering, Technical Publications, Warranty, and others—to promptly resolve customer requests. During the internship, you will be assigned a mix of recurring and unique tasks.

You will assist engineers and communicate daily with our customers that are in over 200 countries. This is a chance to learn about engine operations and maintenance related activities along with the excellent service Pratt & Whitney Canada offers since 1928.

As a member of our team, you would be at the very center of Customer Engineering, Engineering, Sales, Finance, Engine Leasing, Warranty, Spares, Mobile Repair and Management.

Tasks

Based on interests & skills:

• CRM Data Validation: Regularly verify the accuracy and completeness of case data within the Customer Relationship Management (CRM) system.
• KPI Creation and Extraction: Generate and extract Key Performance Indicators (KPIs) for both the CFirst and CSAT (Customer Satisfaction Score) Departments
• Monthly Report Calculation and Dashboard Development: Calculate data and contribute to the preparation of monthly reports presented to P&WC executives. Design and create dashboards and reports as requested by management.
• Technical Engine Analysis Support: Assist with the technical analysis of faulty engines
• Internal Training and Campaign Support: Take notes and help organize internal trainings and campaigns
• Stakeholder Communication Management: Manage communications with a variety of internal and external stakeholders
• CRM Case Management and Data Updates: Manage cases and update relevant data within the CRM suite
• Premium/High-Level Customer Contact Verification: Verify the accuracy of contact information for premium and high-level customers
• Independent Project Analysis and Execution: Analyze and tackle projects autonomously

At Pratt & Whitney Canada Customer Service Centre Europe, the difference you make is on display every day. Just look up. Are you ready to go beyond?

Requirements

• Enrolled in a bachelor’s or master’s degree program in Computer Science, Business Administration, Engineering, or a related field
• Be able to work on-site with the option to work remotely 2 days a week
• Very good English language skills
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Comfortable working with multiple IT platforms (CRM, SAP, Outlook, etc.)
• Basic knowledge of data analysis and reporting tools (e.g., Excel, SQL, Power BI)
• Strong organizational and time management skills and to manage numerous tasks and multiple responsibilities
• Proactive mentality in dealing with complex situations, a approach to problem-solving and to keep attention to detail
• Must be customer-oriented and have a sense of urgency
• Ability to work independently and as part of a team

We offer

• Insights into practical work in aviation as an innovative, high-tech industry
• Exciting jobs that carry responsibility and are performed in an atmosphere of team spirit
• A personally assigned contact and individual support services
• Flexible working hours and compensatory time off
• Networking opportunities

Are you interested in the job? Give your career a boost and send us your complete application (CV, Transcript of Records, High School Diploma).

We look forward to getting to know you.