Operational Coordinator

Spineart Deutschland GmbH based in Mainz, is a dedicated team of 20 professionals, including experts in sales, marketing, and logistics, committed to serving the German spinal surgery market.

To support our continued growth, we have established an operational team focused on the DACH region.

Additionally, we work in close collaboration with all departments at our headquarters in Geneva, Switzerland.

We are looking for a dynamic Operational Coordinator ( m/f/d).

At this role, you are the central interface between our clinic partners, sales team for the DACH region and HQ departments (Customer Service, Finance, …). You ensure smooth order processing, inventory control, and customer support.

Your responsibilities include:

• ERP Management (Microsoft Dynamics):
• Maintain and update prices per customer account for Germany, Austria, and Switzerland
• Set up new customers in the ERP system
• Transfer data to Sales Representatives (e.g., backorders, availability, product information)
• Inventory and Set Management:
• Analyze and follow up on consignment and loaner sets
• Coordinate the expired products with Sales Team and CS
• Monitor loaner timelines in coordination with sales
• Support physical inventory and special cases on-site
• Create invoices in case of discrepancies
• Organize the emergency sets and send in time to customer / logistics
• Contact for clinics and sales regarding missing batch numbers
• Communication & Coordination :
• Organize jour fixes and participate in conference calls
• Close collaboration with Customer Service and logistics
• Forecast & Reporting:
• Create rolling forecasts for implants and instruments in collaboration with internal teams
• Analyze set efficiency and turnover

Your profile

• Completed commercial training or equivalent qualification
• Professional experience in customer service, ideally in medical technology or healthcare
• Confident handling of ERP systems (Microsoft Dynamics preferred) and Microsoft Office
• Organizational talent, structured working style, and strong service orientation
• Strong communication skills in German and English, French a Plus

We offer

• A responsible position in an innovative company
• Flat hierarchies and short decision-making paths
• An international environment with high dynamics
• Attractive compensation and benefits

Work conditions:

• 40 hours / week
• Office based in Mainz
• 28 days of holiday