Director of Performance and Transformation HR - Global Shared Services /m/w/d)

Mannheim, BW, DE, 68163

Our Bilfinger Shared Services GmbH (SSC) is a young and dynamic service company within the Bilfinger Group. The Bilfinger Group, with more than 30,000 employees worldwide, has set itself the goal of becoming number 1 for our customers in terms of efficiency and sustainability. Our SSC plays a strategically important role in achieving the group's goals. Within 10 years we have developed into a high-performance and innovative service company with the highest standards of service quality and efficiency. In addition to the predominantly transactional areas related to human resources, accounting, procurement and reporting, we also develop automation and digitalization solutions. As part of our globally established Shared Services Organization (SSO) with around 500 employees, we are constantly driving forward process transformation with the goal of standardization and harmonization. Our focus is on the implementation of services in partnership, with high quality, smooth processes and innovative and sustainable solutions being the focus. Our team is characterized by a passion for service, trusting and close cooperation with our internal customers and innovative strength. You will meet colleagues who want to make a difference and stick together as a strong team. With us you can get involved personally in such a way that success becomes quickly visible. Learning and personal development are important to us. In particular, our global regional SSC setup promotes international exchange and enables new impulses and ideas. Join our TEAM!

Role Overview

Bilfinger is driving a global transformation of its Shared Services operating model, focusing on scalable delivery, increased standardization, and enhanced business value. As the Director of Strategic Performance and Transformation Global Shared Services, you will play a pivotal role in enabling this enhancement across Finance, Procurement, HR, and other enterprise functions. You will guide the design and activation of a modern, high-performing shared services ecosystem by evolving the organizational structure, optimizing ways of working, and elevating leadership behaviors. Success in this role means instilling operational excellence, aligning stakeholders across functions and regions, and ensuring the transformation is visible, sustainable, and human-centered.

Purpose
You will accelerate the evolution of Bilfinger’s global Shared Services model by making the performance optimization tangible — influencing how the organization is structured, how it delivers value, and how its people grow, lead, and collaborate.

Development
You will have direct influence on a high-impact global transformation across both structure and behavior — shaping future-state operating models and building a high-performance SSC culture that prioritizes alignment, agility, and excellence.

Motivators
This is a builder's role for transformation leaders passionate about team enablement, capability uplift, and scaling operating models into strategic enablers of performance, not just support functions.

Major Performance Objectives

1. Design and Launch a Global Performance Optimization & Communication Roadmap for Shared Services
   Within the first 6 months, define and deploy a comprehensive performance optimization and communication strategy to drive stakeholder alignment and engagement in the Global Shared Services Organization. Ensure consistent messaging across geographies and service lines.
2. Architect a high-performing SSC Operating Model and Enable Behavioral Alignment
   Within the first 9 months, partner with SSC leaders and global functional heads to define a future-state structure that promotes operational efficiency, governance, and cross-functional collaboration.
3. Embed High-Performance Ways of Working Across the SSC Organization
   Within 12 months, lead the rollout of a cross-functional enablement program focused on driving new norms, collaboration rituals, and leadership behaviors aligned to a high-performing service culture.
4. Align with Senior Leadership to Champion the SSC Transformation
   Facilitate executive coaching and strategic alignment sessions to ensure consistent sponsorship and leadership behavior that reflects the SSC transformation vision and values.

Critical Subtasks

1. Conduct a Global Transformation Readiness Assessment
   Within 100 days, perform a regional and functional assessment of SSC transformation readiness. Use qualitative interviews and operational maturity metrics to present a "current-to-future state” roadmap.
2. Establish SSC Ways of Working, Governance, and Performance Norms
   Define and codify core collaboration principles, decision rights, escalation paths, and efficiency metrics to promote a high-performance SSC environment. Embed this into onboarding and enablement practices.
3. Build and Scale a Network of Performance Improvement Champions
   Activate a global network of SSC managers and performance enablers to drive behavioral consistency, share best practices, and model high-performance leadership throughout the change journey.
4. Facilitate Strategic Engagement Forums and Feedback Loops
   Establish quarterly touchpoints — including transformation summits and feedback workshops — to showcase progress, capture input, and reinforce transparency.
5. Promote Success Stories that Demonstrate Business Impact and Team Growth
   Identify and communicate high-impact transformation stories that reflect improved service quality, operational efficiency, or leadership behavior shifts — reinforcing a culture of excellence and learning.
6. Partner with Leaders to Track Adoption and High-Performance Indicators
   Define and monitor KPIs related to behavioral adoption, leadership alignment, and SSC performance. Present quarterly insights and optimize the approach based on data.
   
   

Culture and Situation Fit

You’ll step into a legacy industrial organization actively transforming its support infrastructure into a high-performing, globally connected shared services network. The culture values pragmatism, cross-cultural agility, and influence without authority. This role demands systems thinking, emotional intelligence, and a balance between strategic design and operational enablement. Success depends on your ability to unlock performance through structure, behavior, and meaningful transformation.

We offer:

• Responsibility and varied field of activity
• Attractive remuneration and special payments due to the company's collective wage agreement
• 30 vacation days and flexible working hours
• Onboarding and structured training in a collegial and dynamic team
• Pleasant working atmosphere in a modern working environment
• Company pension plan and company benefits such as discounted shopping or special conditions in fitness studios
• Possibility to work mobile on a pro rata basis
• Opportunities for further development/internal Bilfinger Academy
• Free parking
• Modern coffee kitchen, free coffee drinks and mineral water
• Participation in team events and sporting events

If you have any questions, please contact Jacqueline Seemann (jacqueline.seemann@bilfinger.com).