At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.  

To support our ambitious growth in the US, we are now looking to fill the exciting role of Bilingual Customer Service Representative at our internal Call Center in our Monterrey, Mexico office! 

ONSITE role in Gral. Escobedo, N.L. near Sendero Metro Station. 

About the Role

• Pro-actively manage traffic situations of interstate/intrastate bus service, timely inform passengers about issues such as delays and malfunctions and quickly implement alternative solutions 
•  Respond to inquiries and assist with investigating and resolving bus driver, bus partner and customer concerns • Respond-to and coordinate emergency responses
• Continuously strive to optimize operational processes to guarantee the quality of our services 
• Coordinate personnel responsibilities and vehicle deployment in case of any changes
• Interact with all parties of the FlixBus fleet, especially with our partners' drivers and bus partners (owners, operations managers and dispatchers.)
• Maintain compliance with administrative policies and procedures, safety rules, environmental policies and government regulations at all times
• Provide ongoing support to the Team Lead, Traffic Control, Compliance and Emergency Management and take on additional tasks to maintain excellence in these areas

About You

• High school diploma plus at least two (2) years’ professional experience working in call center (Preferably in a field of transportation, security, or other emergency response)
• Flexibility and ability to work non-traditional hours (our operation is 24/7) 
• Ability to listen effectively and understand driver/bus partner/passenger needs in order to provide creative solutions
• Adapts easily to new technology software to perform job functions, skilled in Microsoft Office Suite of applications
• Ability to work independently with little supervision to make critical decisions in the interest of safety and customer service.
• Fluent in English, fluency in other languages including French, Spanish, Cantonese and/or Mandarin huge plus

We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!  

What We Offer

• Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family. 
• Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year. 
• Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life. 
• Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members. 
• Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills. 
• Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career. 

To view more local benefits specific to each office location, please check out this link: Locations - Flix Career

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Why Join Flix?

At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.
As we continue to expand across the globe, you can make a real difference in how we work.

If you’re ready to grow and lead your journey, Flix is the place for you! 

#LI-ONSITE