EU Product Safety Program Manager , EU Customer Remediation and Risk Governance
EU Product Safety Program Manager , EU Customer Remediation and Risk Governance
EU Product Safety Program Manager , EU Customer Remediation and Risk Governance
EU Product Safety Program Manager , EU Customer Remediation and Risk Governance
Amazon
Internet, Onlinemedien
München
- Art der Anstellung: Vollzeit
- Vor Ort
EU Product Safety Program Manager , EU Customer Remediation and Risk Governance
Über diesen Job
EU Product Safety Program Manager , EU Customer Remediation and Risk Governance
Stellen-ID: 3035323 | Amazon Deutschland Services GmbH - A11
BESCHREIBUNG
At Amazon, we're working to be the most customer-centric company on Earth. To get there, we need exceptionally talented, bright, and driven people. This is an exciting opportunity to work in a highly visible space and be part of a and fast-growing company. The Regulatory Intelligence, Safety and Compliance (RISC) team's charter is to protect Amazon customers from products that are illegal, illegally marketed, unsafe, or otherwise prohibited by Amazon policies.
We are looking for a dynamic, organized self-starter to join our EU Risk Governance team as a Product Safety Manager. The successful candidate will bring in-depth knowledge and expertise in EU product safety regulations and risk governance. They must be detail-oriented, with excellent organizational skills, strong customer obsession, and a track record of operating in a dynamic environment. The ideal candidate will be comfortable with ambiguity, have a strong attention to detail, and be motivated by a fast-paced, startup-like environment.
In this role, you will be responsible for managing safety risks and driving initiatives to detect and prevent unsafe products on Amazon stores across the EU. You will be crucial in defining policies and implementing compliance tools to ensure adherence to regulations and standards. You will own analysis and risk assessment activities required to formulate EU product safety policies, and serve as our go-to subject matter expert for difficult questions regarding the optimal policies needed to make scalable decisions related to product safety.
The ideal candidate thrives in ambiguity, possesses strong strategic thinking skills, and can seamlessly transition from strategy to execution. Independence in building stakeholder relationships and initiating new projects is essential. In this role, you will work closely with corporate counsel, legal, business teams, selling partner experience and support teams, operational excellence, product, BI and data science/engineering teams to deliver high-impact, end-to-end product safety risk governance.
We are looking someone with experience in product safety policy management, program management or a related role.
Key job responsibilities
* Serve as the expert on EU product safety policy and act as the single point of contact to define policies related to product safety in the EU.
* Work with complex cross-functional teams to identify safety control gaps and develop mitigation plans with considerable impact across multiple organizations.
* Define and drive a roadmap to improve safety and compliance on our stores for specific product lines
About the team
Here at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to help each team member develop into a better-rounded professional.
GRUNDQUALIFIKATIONEN
- Bachelor's degree or equivalent
- Knowledge of Microsoft Office products and applications at an advanced level
- Experience in compliance, audit or risk management
- Experience developing and implementing of standards, policies and programs or equivalent
BEVORZUGTE QUALIFIKATIONEN
- Master's degree or equivalent
- Project Management Professional (PMP) or equivalent certification
- Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent
- Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship
- Experience with SQL and Excel
- Experience in program requirements definition, together with data and metrics leveraging to drive improvements
- Experience working with public policy or legal team, influencing internal policy.
- Excellent organizational skills with critical attention to detail, deadlines and reporting.
- Demonstrated skill and passion for problem solving, process improvement to mitigate risk and deliver a positive customer experience.
- Experience working independently, autonomously and collaboratively
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
m/w/d
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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