Vor über 30 Tagen veröffentlicht

Guest Service Agent (m/f/d)

Corporate Office Malta

Tourismus, Gastronomie

München

Art der Anstellung: Vollzeit
40.000 € – 50.500 € (von XING geschätzt)
Vor Ort

Über diesen Job

Guest Service Agent (m/f/d)

At Ruby, your personality really matters, your time really matters, and we strongly believe we groove way better together. At Ruby, we keep breaking new ground.

Hey Sunshine,

You're a pro when it comes to planning and behind-the-scenes magic? You believe that your work should be a place with personality and soul, where new ideas come to life? Then you are the missing olive to our Martini, the missing melody in our music and the heartbeat of our Rubyverse.

We are a fast-growing hospitality group with existing hotels and workspaces in some of Europe's most exciting locations and many more projects under construction. We break new ground with our Lean Luxury philosophy, creating a contemporary and affordable form of luxury. Our Corporate Office on the beautiful island of Malta, bundles together with the teams in Munich, all front office, marketing and revenue activities outsourced from the hotels.

The central reservations department is responsible for processing booking enquiries and incoming payments for room reservations for all our hotel locations.

Join us and make it your own story

Trust us, you won't get bored, as you:

carry out daily arrival and departure checks
advise our international guests by email and phone and guarantee a meaningful guest experience
are responsible for the maintenance of our PMS and other hotel specific systems as well as all our guest and customer data
check existing reservations as well as incoming payments
compile monthly overnight stay statistics and ensure smooth handling of commissions

We've been waiting for you, since you have/are:

professional training or completed studies in the field of hotel management
already gained initial experience in a comparable position at the front office or in group reservations
a warm and welcoming personality with excellent communication skills
a proactive mindset and you love taking the initiative to get things done
think analytically, act methodically, and demonstrate a strong sense of responsibility and quality awareness
well-versed in the MS Office universe and have worked with several reservation systems
fluent in both German and English, both spoken and written

What's in for you? That's how we groove:

Ruby, Ruby, Ruby

your style, your smile, your ideas – bring your personality to work. Maybe even with a new tattoo, piercing or hair colour on us?
better together – at work, during team events or just because it’s Monday

'Cause I'm having a good time

less work, same money – for us, full-time means 35 hours and every hour counts
from city lights to island vibes - our relocation service ensures your smooth landing in Malta
LEGEN…wait for it…DARY staff rates – for you and your travel buddy

Money, Money, Money

sharing is caring – thanks to our opening bonus, your account will grow when Ruby grows
no matter how you get to work – a mobility allowance comes on top
take it to the next level – secure yourself some extra cash through talent scouting and semi-annual special payments

Ain't no mountain high enough

level up your game – with trainings, coaching, and mentoring, you get the chance to grow, just like Ruby does
innovation is part of our DNA – Lean Luxury, paperless, cashless, … you name it

Where have you been so long?

Whether you’re a social butterfly with a flair for cocktail-shaking, a creative soul with an eye for design, or a pro at planning and behind-the-scenes magic - there’s a place for you at Ruby. We’re always looking for friendly faces and passionate team players.

Not perfect CVs, but great personalities, who’ll help us create hotels and workspaces with character and soul. So, whatever makes you tick, join us and start your Ruby story.

Diversity, Equity & Inclusion

We believe that...
...you can love whoever you want to
...you should decide for yourself whether and with which pronouns you would like to be addressed
...you can be proud of your heritage and culture
...you don't have to justify your religion or world view
...you are good, just as you are and make our team and Ruby's diversity unique

We can't deal with: isms
Racism, sexism, heterosexism, antisemitism, and such kind of isms are not tolerated here.

If you want to know what to expect, listen to Corinna's story from our Reservations team in Munich. You can find even more Ruby Stories here:

Gehalts-Prognose

Unternehmens-Details

Corporate Office Malta

Tourismus, Gastronomie

München, Deutschland

Guest Service Agent (m/f/d)