IT-Support engineer with good English communication skills.

European citizenship is required as the customer is an European Organization.

Aufgaben

Remote work is NOT possible.

The customer is a large sized European institution based in Munich. Position is on-site in Munich-Germany.

The IT Support Engineer:

• handles end-user computer requirements and network requirements
• performs hardware installation and troubleshooting
• installs and troubleshoots hardware such as desktops, laptops, scanners, projectors, printers, video conference equipment
• Installs application software such as Microsoft Office and other related office productivity tools, antivirus, communication-related application software e.g. Teams, Zoom, etc.
• resolves network and internet-related connectivity issues
• installs and maintains network nodes such as Wi-Fi access points, network routers, etc.
• installs and maintains printers and printing services
• assists in the setup and monitoring of video live streaming services, as well as the setup and support of streaming broadcasts
• assists in the setup and monitoring of video conferencing sessions
• documents technical support requests, and actions taken by creating and updating tickets, and acts on the resolution of issues through the internal ticketing system

Qualifikation

• Excellent communication skills. IT-Support will be performed on-site.
• Minimum of 2 years’ experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Experience with e.g. Windows 10/11, Office 365, Edge, Chrome, Skype, Adobe and Windows common Applications
• Good understanding of computer systems (hard- & software), printers and VICO systems
• Ability to diagnose, troubleshoot support and repair of desktop hardware
• Ask customers targeted questions to quickly understand the root of the problem
• Incident and Change management within a special period of time (SLA)
• Run a diagnosis of the problem on the spot using an diagnostic tool
• Install Desktop/laptop and printer devices
• Replace defective parts and equipment if necessary
• Assemble and install Video Conferencing systems (VICO)
• Participate in planned changes, updates and moves by arranging equipment and transferring data
• Provide prompt and communicate accurate feedback to client
• Ensure all issues are properly logged and up to date in ticketing system
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Maintaining a very good relationships with the customer
• Good mastering of the English language, both written and verbal

Benefits

Start is expected in December 2025. We offer a good salary as full-time employee based on experience. The job itself requires on-site presence in Munich, Germany on a daily basis.