WHAT YOU WILL DO

• Customer Experience Projects: End-to-end responsibility for the smooth implementation of seasonal packaging solutions, serving as primary point of contact for all relevant stakeholders
• Customer Communications: Review, refine and optimize communication materials to ensure clarity, emotional resonance and brand consistency across all touchpoints
• Transactional Journeys: Support the rollout of new transactional communication flows, ensuring seamless integration into the overall customer journey
• Customer Engagement Support: Deliver insights through competitor analysis, test orders, desk research and monitoring of luxury industry developments, including customer segmentation projects
• Digital Excellence: Conduct regular audits of digital platforms to identify areas for improvement in usability, performance and customer satisfaction
• Solution Implementation: Drive follow-up actions from audits and site checks – from issue identification through to solution rollout in close collaboration with cross-functional teams
• Continuous Improvement: Proactively identify opportunities to elevate the customer experience and implement process enhancements with measurable impact

WHO YOU ARE

• Excellent written and spoken English skills (native level preferred); German and/or French are a plus
• University degree in economics, business administration or comparable field
• Relevant experience in Project Management, preferably within a Customer Engagement, eCommerce, or luxury field
• Strong sense of aesthetics, attention to detail, and a passion for delivering exceptional customer experiences
• Proven ability to collaborate effectively across departments, manage multiple stakeholders and align diverse priorities
• Proactive, solution-oriented mindset with a high level of ownership, accountability and flexibility – key for a maternity cover role
• Excellent skills in MS Excel and PowerPoint; solid understanding of e-commerce infrastructures and digital customer journeys

WHAT WE OFFER

• Up to 32 days of holiday, depending on the length of service, starting with 28 days
• Mobile office with up to 20% of your total contracted hours (job and position permitting)
• 10 days/year of mobile office abroad in EU-countries (job and position permitting)
• Language & e-learning courses
• Staff discount of up to 30%
• Company pension scheme
• Discounted membership for selected sports platforms & gyms
• Discounted travel card
• Access to LinkedIn Learning
• Individual support on mental health & well-being (e.g. compatibility work and family life)
• Social Day
• Employee Share Purchase Plan

WHO WE ARE

Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.

Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,900 employees from over 100 countries work passionately to provide the best shopping experience.

Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.