Description

This role is for architects of change who enjoy turning complex industry challenges into working solutions. As a Lead Account Solution Engineer specializing in Healthcare & Life Sciences, you are a strategic partner to Account Executives.

You help German HLS organizations—from innovative MedTech scale-ups to global Life Sciences leaders—solve mission-critical challenges using AI + Data + CRM.

In the age of AI, you aren't just presenting software; you are helping companies transition to a truly patient-centric model. By leveraging Agentforce for Life Sciences, you help customers augment their workforce and automate complex processes, ensuring they can focus on what matters most: the patient.

What you’ll do

• Orchestrate Strategy: Lead the discovery process to uncover root-cause inefficiencies in Pharma, MedTech, and Healthcare providers, mapping them to Salesforce’s industry-specific innovations.

• Architect Outcomes: Design and deliver sophisticated solution concepts and autonomous AI agent demos (Agentforce for Life Sciences) linked to tangible business outcomes, such as reduced clinician burnout or accelerated patient onboarding.

• Champion the "Builder" Culture: Act as a lead within the SE team, orchestrating the solution cycle with specialists and AEs to ensure a unified, high-impact technical strategy.

• Drive Industry Thought Leadership: Support pipeline generation by leading workshops and briefings that challenge the HLS status quo and showcase the future of autonomous healthcare operations.

Required Qualifications

• Experience: 3–5 years in a role where technology and process meet (e.g., Solution Engineering, Consulting, or Digital Transformation), ideally with exposure to the HLS domain.

• Language: Business-fluent German and professional English are essential for navigating the German healthcare market and collaborating globally.

• Communication: Exceptional ability to translate complex technical architectures into simple, value-driven stories for executive stakeholders.

• Technical Fluency: A strong understanding of how systems connect (APIs, data flows) and an interest in the "engine room" of AI and Data Cloud.

Preferred Qualifications

• AI & Automation: Passion for prototyping with Agentforce for Life Sciences, low-code tools, and autonomous agents.

• HLS Curiosity: A deep interest in how MedTech and Life Sciences companies are evolving their commercial and clinical models.

• Architectural Sketching:Ability to whiteboard solution landscapes to help customers visualize their digital future.

Why this work matters

MedTech and Life Sciences companies are at a crossroads. They are moving away from being mere "equipment providers" or "pill manufacturers" toward becoming patient-centric partners. Your work matters because you provide the bridge. By using Agentforce for Life Sciences to augment and automate work, you help these companies reclaim time and resources, allowing them to deliver better outcomes and more personalized care at scale.

What success looks like

Success in this role is when an HLS leader stops seeing Salesforce as a CRM and starts seeing it as the operating system for their patient-centric future. You win when the customer has the confidence to automate a critical process because you proved it could be done safely, intelligently, and with the patient's journey at the center.

What makes our HLS Team different

The German HLS sector is where high-stakes innovation meets a deeply personal impact. You join a diverse powerhouse of nine Solution Engineers who bridge the gap between deep industry heritage and cutting-edge technology. You will work with customers who are reimagining everything from market development and clinical trials to commercial excellence and post-sales services. In this team, your expertise is valued, and your growth is collective.

How we help you grow

We don’t only teach product—we develop Solution Engineers into Industry Leaders. You will practice in "Safe-to-Fail" environments (peer-to-peer pitches) and receive coaching designed to sharpen your strategic judgment. As a Lead SE, you will also have the opportunity to mentor talent, shaping the next generation of HLS experts while receiving direct mentorship from leadership to prepare you for your own next career milestone.

A note from the hiring manager

In my team, we challenge ideas, not people. We operate with clarity, curiosity, and a strong sense of ownership.

I am looking for a Lead who is not only a technical master of Agentforce for Life Sciences but also a collaborative mentor who can help navigate our team through the rapidly evolving AI landscape. If you want to co-create meaningful solutions and help us build the future of the HLS craft in Germany, you will thrive here.

Benefits

We are pioneers of the Pledge 1% model, providing product, grants and community service to those in need. We are proud to be#1 in PEOPLE’s Top 50 Companies that Care, and are on Fortune’s Change the World list.

We provide every employee with 7 paid volunteer days off a year, and donation matching for all approved charitable donations.

We provide other world-leading benefits to all our employees, including:

• Retirement saving plan

• Monthly wellness allowance

• Flexible time off & leave policies

• Parental benefits

• Perks and discounts

For a more detailed overview of our country-specific benefits please review our benefits site.