At Wolt, we’re committed to making local life better — for our customers and for our partners. In Germany, our Mass Account Management (MAM) team supports thousands of restaurant partners across the country. We're now looking for a Mass Account Manager to join us and help improve the operational success of these partners at scale.

What you’ll be doing

As a Mass Account Manager, you will play a key role in improving the operational success of our restaurant partners at scale. You’ll be part of a team responsible for ensuring thousands of merchants remain active, available, and engaged with Wolt’s commercial tools. Using data, structure, and scalable communication, you will help partners improve their performance, adopt new features like Promotions and Ads, and contribute to Wolt’s growth — all while maintaining clean and reliable portfolio data.

Day-to-day in this role you’ll:

• Manage the operational health and performance of a large group of restaurant partners
• Monitor and improve KPIs such as availability, active rate, rejection rate, and churn
• Design and lead initiatives that drive adoption of Promotions, Deals, and Ads
• Ensure strong data hygiene and accurate reporting
• Support campaign rollouts and help scale best practices across the portfolio
• Collaborate cross-functionally with other teams

Our humble expectations

• 3+ years experience in operations, commercial or support roles
• Excellent German and English communication skills
• Proficiency in Excel/Google Sheets and CRM platforms
• Strong sense of ownership, structure, and attention to detail
• Analytical mindset and drive to improve processes

What we offer

• A role with direct impact on merchant performance and customer experience
• Independent work in a dynamic, international team
• A fast-growing tech company with many career opportunities
• Attractive salary package
• Cool office in the heart of Hamburg
• Discount on Wolt orders
• Modern work equipment
• Various soft drinks, coffee and fruits in the office
• Urban Sports Club membership subsidy
• Deutschland Ticket subsidy
• Weekly all-hands meetings and regular team events
• Flexible working hours policy + 30 days of paid vacation

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

We review applications on a rolling basis and will reach out to candidates whose profiles stand out. The process includes a call with our Talent Acquisition team, interviews with the hiring manager, and a final practical case round.