Your daily workout

Are you ready to transform the wellness industry together with us?
We are looking for a talented Operations Manager Partner (B2B) to join our mission at EGYM Wellpass and revolutionize employees’ access to sports and wellness activities. You will join the Operations team, which is dedicated to designing a global, efficient operational platform while delivering the best partner experience in the world.

Our main missions to achieve these goals:

• Administrative tasks (contracts, onboarding, partner data…)
• Cash flow management (partner invoicing, payments…)
• Partner support (gyms and corporate clients)
• Continuous process improvement to provide the best possible experience

Within this team, three verticals are defined:

• Members: B2C, users of the Wellpass app
• Partners: B2B, our partner gyms such as Neoness, Episod, Dynamo, Five, Climb Up…
• Corporates: B2B, our corporate clients such as Deloitte, Carrefour, RATP, Konbini

The Partner team and its core process: Requisition to Pay
This process is at the heart of EGYM Wellpass’s value chain for our partners, built around a subscription-based model. It covers the entire partner lifecycle—from acquisition and onboarding to monthly payment of their commissions. This process ensures:

• Scalability to manage the growing partner network
• Efficiency through automation
• A partner-centric approach to maintain strong, long-term relationships
  
  

Your daily tasks

• Deliver the best experience to our partners and maintain a win-win relationship
• Ensure and optimize partner onboarding: gather necessary information, create partner records in Salesforce, send access credentials
• Respond promptly and professionally to partner tickets and improve their experience through feedback
• Handle administrative tasks: partner payments, invoicing, loyalty programs, etc.
• Identify areas of improvement in the partner-user relationship and proactively follow up on requests
• Represent the voice of users and partners internally on cross-functional projects approved in the Operations roadmap
• Identify recurring partner issues and implement solutions to remove friction
• Optimize processes for greater efficiency (identify friction points, automate tasks, document processes…)
• Propose ideas to improve services, processes, and tools

Your fitness level

• Education in sales & business administration
• Experience in partner communication/sponsorship and administration, with partner satisfaction as a priority
• Excellent written and verbal communication skills
• Rigorous, committed, and relationally strong with partners and users
• Adaptable, attentive, and empathetic, able to propose solutions and adjust communication
• Energetic, dynamic, and enthusiastic, a motivator within the team
• Engaged and challenge-driven, thrives in busy periods
• Knowledge of the sports sector (gyms, premium studios)
• Fluent in English, both written and spoken

Your training goal for your first 6 months

• 1st month: Master all tools and respond to partners within 10 working hours
• 3rd month: Be comfortable with onboarding, partner payments, and technical support
• 6th month: Be accountable for partner support and satisfaction, including bug tracking and updating partner information

The equipment we provide

• Wellpass subscription covered: Free access to a wide range of sports and wellness clubs, with the option to share sessions with colleagues for extra motivation and team spirit.
• Equipment provided: Laptop, screen, mouse, headset, and all necessary tools for optimal efficiency.
• Mentoring Program: Exchange knowledge and grow together across teams and locations through our self-organized mentoring platform
• Alan Health Insurance: 50% coverage including family members.
• Leeto Works Council perks: Access to many benefits and discounts for leisure, travel, events, and more.
• Pluxee meal vouchers : €9.50 per day, with €5 covered by the company.
• 50% Navigo Pass reimbursement: Reduced commuting costs thanks to partial reimbursement of the Navigo Pass.
• Hybrid remote work: Up to 3 days per week from home, fostering a healthy work-life balance.
• Fresh fruit basket every week: Seasonal fruit delivered to the office for healthy and tasty breaks.

Your warm up plan

• 30-minute initial interview with Sophia, Talent Acquisition Manager
• Case study to complete at home (1 week)
• Interview with Yousri, Operations Director
• Interview with Sascha, VP Operations (30 mins)
• 30-minute team fit interview at our office with the Operations team

Contact Information

Please upload your english CV

Contact Person: Sophia Mann
#1754