Your Tasks

• Development, documentation, and rollout of standardized processes across all countries for consistency in operational workflows
• Analysis and further development of critical workflows (e.g. seller onboarding) with emphasis on efficiency, scalability, compliance, and user experience
• Creation of complete end-to-end process documentation, including guidelines and interface definitions for all stakeholders
• Evaluation and implementation of digital tools for scalable processes and automation
• Definition and establishment of central standards, KPIs, and methods for continuous improvement
• Collaboration with local teams, departments, and stakeholders for identification of opportunities in process improvement and efficiency increase

Your Profile

• Fluency in German and English, additional languages are an advantage
• Completed degree in Business, Engineering, Business Informatics or a comparable relevant qualification
• Professional experience in process management, operational excellence, or a similar role, ideally in an e-commerce or marketplace environment
• Strong assertiveness and execution skills
• Experience working with cross-functional and decentralized teams
• Knowledge of Lean, Six Sigma, BPMN or similar methodologies desirable
• Strong analytical and structured mindset, combined with excellent communication skills across all hierarchy levels
• High level of initiative, sense of responsibility, and a pragmatic hands-on mentality

About Us

The department is responsible for documenting existing processes as well as developing and integrating new ones. By continuously optimizing, digitizing, and automating existing processes—both across the country marketplaces and within the administrative areas of Plattform Services GmbH—it ensures the company’s business success.