Your daily workout

• Leadership: You are responsible for leading a team of 4-6 Technical Enablement Managers providing guidance, mentorship, and support to ensure team success
• Employee Development: You lead and develop your team through weekly 1:1s,  bi-annual feedback sessions, workshops and team meetings, while representing their work and priorities in stakeholder discussions
• Resource Planning: You are accountable for organizing the daily operations, setting priorities, planning tasks and resources to ensure smooth processes and timely project delivery
• Customer Experience: You contribute to daily operations by focusing on creating an optimal customer experience and driving continuous satisfaction
• Process Optimization: You oversee and optimize the implementation process for Connected Training Floors and personalized apps, ensuring seamless integration with member management, smart cardio, and more, with a focus on the international market
• Escalation Management: You support the team in case of escalation for complex customer and partner issues, ensuring quick and effective resolution
• Documentation & Cross-functional Collaboration: You maintain clear documentation on platforms like Notion, Adonis, etc. and collaborate with teams like Sales, Customer Success, and Product to achieve shared goals and promote knowledge sharing

Your fitness level

• Leadership Experience: You have 2+ years of proven experience in leading and mentoring teams, fostering individual strengths, and driving continuous development
• Customer Relationship & Technical Expertise: You have experience managing customer expectations, supported by a solid technical understanding of software systems, mobile apps, and ideally APIs
• Project Management: You possess strong project management skills, adept at handling multiple complex projects and navigating challenging stakeholder meetings
• Soft Skills: You combine exceptional analytical and problem-solving abilities with a proactive, curious, and adaptable mindset, demonstrating a strong drive to learn and implement change
• Tools: You have very good Excel skills and have already worked with Salesforce, Jira and Notion
• Language Skills: You are fluent in English, plus fluent in at least one of these languages: Spanish, French, or Dutch. German is a nice to have

Your training goal for your first 6 months

• Relationship: You establish strong rapport with your team and key stakeholders, becoming a trusted leader and collaborative partner
• Product Expertise: You develop a comprehensive understanding of our API platform, partner integrations, and our customizable apps
• Processes: You gain a detailed understanding of our processes and contribute to shaping the implementation process
• Team Leadership: You successfully lead your team in the implementation of our products & features, ensuring successful outcomes
• Optimization: You contribute valuable insights and improvements that significantly enhance team performance and drive measurable customer satisfaction

The equipment we provide

• Modern Culture: Be part of a modern and international company culture where talent and passion are welcomed, heard, and part of the decision-making process
• Fit & Healthy: Train for free with EGYM Wellpass in several thousand sports and health facilities across Germany, or alternatively, use our in-house gym with EGYM products
• Continuous Development: Develop your skills with varied, challenging tasks and regular feedback for a steep learning curve
• Work-Life Balance: Benefit from flexible working hours and 30 days of vacation per year
• Mobility: Enjoy a monthly travel subsidy of 45€ for public transport
• Discounted Offers: Enjoy a variety of great discounted offers, from fashion to leisure, through our employee benefits portal
• Bike Leasing: Stay active with our leasing bike offer for your commute or in your spare time
• Subsidized Pension: Profit from our employer-subsidized pension

Contact Information