Your daily workout

• Implementation of Connected Training Floors: You ensure a smooth process in the implementation of our Connected Training Floors, such as interfaces to member management, smart cardio, and much more for our customers
• Implementation of Apps: You are responsible for the successful implementation of our personalized apps for our customers with all technical feature sets
• Customer Satisfaction: You engage closely with customers and partners to understand their needs, drive implementation, and deliver lasting satisfaction
• Collaboration: You work closely with our experienced Product team in the area of interfaces and apps to create an optimal customer experience and continuously improve the process
• Documentation: You support the creation and updating of documentation, such as on Notion, to keep all stakeholders up to date
• Coordination: You continuously coordinate with other teams in Operations and Customer Success to achieve common goals and share knowledge 

Your fitness level

• Experience in Customer Relations: You have experience in working with customers and can successfully manage customer meetings, even for more complex customer issues
• Technical Affinity: You have a strong technical understanding of software systems and mobile apps and are ideally familiar with APIs. Programming skills are an advantage
• Way of Thinking and Working: You are characterized by analytical thinking and problem-solving skills, have a high level of consulting competence, and a quick grasp of new ideas
• Organizational Skills: You can effectively manage multiple projects and tasks in parallel and find solutions promptly through close communication with your colleagues 
• Soft Skills: You are curious, proactive, eager to learn and adaptable to change
• Tools: You have very good Excel skills and have already worked with Salesforce and Jira
• Language Skills: You are fluent in English, plus fluent in at least one of these languages: Spanish, French, or Dutch. German is a nice to have

Your training goal for your first 6 months

• Product Knowledge: You have a comprehensive understanding of our API platform, including our partner integrations and our customizable apps
• Implementation of Features: You play a key role in the successful implementation of product features
• Process: You have actively shaped the implementation process
• Collaboration: You are appreciated by your team and key stakeholders from Support, Order Management, Customer Success, Sales, and Product for your collaboration and valuable contribution

The equipment we provide

• Modern Culture: Be part of a modern and international company culture where talent and passion are welcomed, heard, and part of the decision-making process
• Fit & Healthy: Train for free with EGYM Wellpass in several thousand sports and health facilities across Germany, or alternatively, use our in-house gym with EGYM products
• Continuous Development: Develop your skills with varied, challenging tasks and regular feedback for a steep learning curve
• Work-Life Balance: Benefit from flexible working hours and 30 days of vacation per year
• Mobility: Enjoy a monthly travel subsidy of 45€ for public transport
• Discounted Offers: Enjoy a variety of great discounted offers, from fashion to leisure, through our employee benefits portal
• Bike Leasing: Stay active with our leasing bike offer for your commute or in your spare time
• Subsidized Pension: Profit from our employer-subsidized pension

Contact Information