Customer Service Representative – Transport / B2B (m/f/d)

Description

A structured, conceptual approach meets a hands-on mentality and a strong team spirit.
That’s what makes WHEELS valuable – for us, our customers, and our partners. Today, we are a leading provider of contract logistics and much more than just a transport service provider. Whether it’s value-added services or IT consulting – we take new paths and constantly discover: there’s more potential in all of us.
What potential would you like to unlock with us as a Customer Service Representative – Transport / B2B (m/f/d) ?

Challanges you will tackle:

• You will be the first point of contact for assigned customers in daily business – via phone and email.
• You ensure that agreed services are reliably executed – from selecting the appropriate truck type to detention fee arrangements and time slot bookings.
• You carefully check order data and request any missing information when needed.
• Monitoring transport volumes is also part of your responsibilities. In case of deviations, you proactively communicate with customers and dispatchers.
• You will manage your area independently while closely collaborating with adjacent teams.
• When facing capacity shortages or surpluses, you respond flexibly – whether by assigning jobs via freight exchanges or through discussions with existing customers.

Qualifications that convince us:

• Professional experience in freight forwarding, logistics, or B2B customer service.
• Strong communication skills and a clear focus on what matters.
• A structured, reliable, and self-driven work style.
• Flexibility and organizational talent – especially in fast-paced situations.
• Confident handling of digital tools and ideally transport management systems.

Benefits that inspire you:

• Join a team that strives to bring out the best in everything and stands out for its strong team cohesion.
• Flexible working hours and partial remote work to support your work-life balance.
• Enjoy modern offices and an on-site daycare center for your children.
• Fitness programs via Wellpass and attractive employee discounts.
• Love coffee? Perfect – the drinks from our authentic Italian portafilter machine taste like la dolce vita and are on the house.
• Holiday & Christmas bonuses, plus a company pension scheme.

Want to learn more?
Discover valuable insights about WHEELS Logistics in our stories .